Gayle Inga Recuay
Sydney,NSW
Summary
Analytical Senior Account Manager with 14 years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills. Goal-oriented manager and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Regional Account Manager
HSBC Bank Middle East
05.2018 - 10.2022
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Conducted regular competitor analyses to identify potential threats and devise effective countermeasures accordingly.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Presented detailed sales reports to senior management, highlighting achievements and areas of improvement.
- Managed diverse portfolio of 50 accounts across various industries, demonstrating adaptability and versatility in client relationship management skills.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Provided comprehensive product training to team members, enhancing overall knowledge and performance levels.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Established strong relationships with key clients for increased customer satisfaction and loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated by phone, email and traveled for face to face contact for managed accounts.
Senior Accounts Manager
HSBC Bank Australia Limited
03.2015 - 05.2018
- Met existing customers to review current services and expand sales opportunities.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Brought in over $100 in revenue while managing multiple high-profile accounts.
Client Service Centralization Project Lead
HSBC Bank Australia Limited
08.2014 - 03.2015
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Partnered with project team members to identify and quickly address problems.
- Developed and implemented project plans to ensure successful execution.
- Set up and managed team meetings.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
Corporate Client Service Team Leader
HSBC Bank Australia Limited
06.2011 - 03.2015
- Established performance metrics to track progress, identify areas for improvement, and drive continuous growth in service levels.
- Mentored junior team members to develop essential skills for successful career progression within the organization.
- Promoted a client-centric culture within the team, driving increased customer loyalty and long-term business partnerships.
- Increased customer retention by building strong relationships with clients through personalized attention and responsive service.
Education
Bachelor of Science - Information Systems
University of Sydney
Sydney, NSWSkills
- Client Engagement
- Customer relationship development
- Rapport and relationship building
- Strategic account development
- Financial Acumen
- Interdepartmental Collaboration
- Analytical problem solver
- Relationship Building
- Data Analytics
- Relationship Management
- Customer Portfolio Management
- Liquidity and Cash Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Regional Account Manager
HSBC Bank Middle East
05.2018 - 10.2022
Senior Accounts Manager
HSBC Bank Australia Limited
03.2015 - 05.2018
Client Service Centralization Project Lead
HSBC Bank Australia Limited
08.2014 - 03.2015
Corporate Client Service Team Leader
HSBC Bank Australia Limited
06.2011 - 03.2015
Bachelor of Science - Information Systems
University of Sydney
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