Gayle Reeve
Westmeadows,VIC
Summary
Accomplished leader with a proven track record at Wintringham, adept in relationship building and quality assurance controls. Spearheaded service enhancements and organizational transformations, fostering teamwork and client-centered practices. Expert in client needs assessments and problem-solving, achieving significant improvements in service delivery and client well-being.
Overview
18
18
years of professional experience
Work History
Regional Manager
Wintringham
05.2018 - Current
- Managing the provision of Home Care Packages (HCP) for Wintringham's Regional Victoria sites: Hume / Shepparton and surrounds, Grampians and Barwon Regions.
- Identify opportunities to enhance services through practice development, service development, networking and partnerships
- Active and collaborative member of management team and contribute to organisation wide initiatives
- ·Encourage service users to maintain and exercise control over decisions which affect their lives by providing an environment that offers a variety of options to assist them to determine their own lifestyle
- · Oversee and manage operational risks and ensure duty of care to both service users and staff is met at all times
- Prepare high quality written reports and briefings
- Practice open communication and proactively participate in problem solving
Regional Coordinator
Wintringham
09.2015 - 05.2018
- Coordination of service delivery of Wintringham's Housing and Homelessness services (HHS) and Home Care Packages (HCP) across 3 Regional Sites in Victoria.
- Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
- Led change management efforts during organisational restructuring, ensuring minimal disruption to daily operations and services to clients.
- Promoted clients centred practice and striving for best practice and outcomes for clients.
- Promoted and led by example upholding the values of the organisation: Dignity, Respect, Choice.
- Oversight of Assessment and Care Planning of clients needs and goal setting. Attending initial meetings and assessments with designated Case Manager.
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
- Improved client experience by addressing issues promptly and implement proactive solutions.
Senior Housing Support Worker
Wintringham
09.2010 - 09.2015
- Intake and assessment of older people experiencing homelessness needing safe and secure housing.
- Assisting older people to navigate the service system to secure affordable, safe and secure housing with Wintringham.
- Supporting older people, often prematurely aged to settle into housing transitioning to them identifying as their home.
- Thorough assessment with the older person, identifying their needs, goals and making any necessary referrals to relevant services to assist in meeting these goals.
- Worked long term with clients, annual assessment and review, more often as needs changed.
- Advocate for the interests of elderly people at public meetings and forums, raising awareness about pressing issues within the community.
- Collaborated with property management teams to ensure high- quality maintenance of senior housing and support clients with any tenancy related issues
- Worked with a cohort of clients with long history of homelessness, ongoing support in maintaining their housing - Wintringham's vision: Home Til Stumps
Home Care Package Case Manager
Wintringham
08.2013 - 05.2014
- Whilst employed in Senior Housing Support Role, accepted a secondment of split role: 3 days Home Care Package (HCP) Case Manager in Shepparton
- Working in collaboration with local ACAS - Wintringham cohort aged and homeless, financially disadvanged.
- Met with prospective clients, discussed what was the Community Aged Care Package when a packaged was available to be offered.
- Conducted thorough assessments of clients, utilising assessment information provided by the then local ACAS (NSAF). Identifying care needs, goals, and necessary interventions.
- Carried out risk assessment and planning for the wellbeing of both client and staff.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensure compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and independence.
Manager Family Violence Service
Salvation Army
09.2006 - 09.2010
- Managed transition of service model for Family Violence Service - moving from Refuge to dispersed model.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with external stakeholders to maximize opportunities to reduce Family Violence, supporting Woman and children to speak out and reach out.
- Piloting 24/7 response working with Vic Police, along with 2 other Family Violence services, to be able to provide immediate, face to face support and assistance to woman and their children.
Education
Diploma of Business
Box Hill Institute of TAFE
Melbourne, VIC12.2004
Diploma of Community Services (Welfare Studies)
NMIT
Preston, VIC10.2002
Skills
- Relationship building
- Team Player
- Emotional awareness
- Quality Assurance Controls
- Client Needs Assessments
- Problem-Solving
- Case Documentation
- Decision-Making
- Conflict Resolution
- Positive Attitude
Timeline
Regional Manager
Wintringham
05.2018 - Current
Regional Coordinator
Wintringham
09.2015 - 05.2018
Home Care Package Case Manager
Wintringham
08.2013 - 05.2014
Senior Housing Support Worker
Wintringham
09.2010 - 09.2015
Manager Family Violence Service
Salvation Army
09.2006 - 09.2010
Diploma of Business
Box Hill Institute of TAFE
Diploma of Community Services (Welfare Studies)
NMIT
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