Gayle SAINSBURY

• Assisted patients with daily living activities, promoting comfort and well-being.

• Facilitated individual and group therapy sessions to promote emotional well-being and personal growth.
• Developed personalized treatment plans based on client assessments and therapeutic goals.
• Utilized evidence-based therapeutic techniques to address varying mental health issues effectively.
• Coordinated referrals to external resources for clients needing specialized support services.
• Conducted regular progress evaluations to adapt treatment strategies and enhance outcomes.
• Mentored and supervised both beginning and experienced therapists, offering guidance on best practices and case management approaches.
• Offered flexible appointment options to accommodate clients'' schedules, improving accessibility to therapeutic services.
• Provided group therapy sessions that fostered a supportive community atmosphere while encouraging individual growth among participants.
• Enhanced the quality of care for clients by continuously updating knowledge on evidence-based practices and attending professional development workshops.
• Maintained detailed and accurate case notes, ensuring proper documentation for insurance reimbursement purposes.
• Established rapport with clients, fostering an environment of trust and open communication to facilitate effective therapy sessions.
• Counselled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
• Tracked progress according to goals for interventions.
• Developed and maintained relationships with referral sources to support continuity of care.
• Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
• Referred clients to other specialists, institutions or support services as necessary.
• Leverages excellent oral and written communication skills to interact professionally with all involved persons.

• Evaluated client needs and expectations, establishing clear goals for each mediation.
• Assisted clients in navigating complex relationship challenges with strategic recommendations and interventions designed to be trauma informed and suited to individual needs.
• Delivered high-quality presentations to clients, lawyers,and to represent the work of the FRC at Family Law Conferences and stakeholder meetings, effectively communicating objectives and results.
• Enhanced client decision-making, synthesizing often complex legalese into understandable information to help dissipate fear around the process of mediation.
• Participated in training sessions to improve understanding of mediation and child consulting methodologies and best practices.
• Implemented feedback mechanisms to assess client satisfaction and improve service delivery processes.
• Facilitated workshops and training sessions for clients and staff, enhancing their skills and knowledge in key areas.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and favourable interactions with both clients and legal professionals.
• Collected, arranged, and input information into database system.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on mediation progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.

• Led team in achieving operational goals through effective communication and collaborative work practices.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Built and maintained strong client relationships.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Gathered, organized and input information into digital database.
• Managed conflict resolution within the team, maintaining a positive work environment and morale.
• Developed training programs to elevate team capabilities and improve service delivery standards.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored and supervised all staff involved with the Children's Day Program and Counselling, fostering skill development and promoting a culture of continuous improvement.
• Analyzed performance metrics to identify areas for process optimization and resource allocation.

• Clinical Supervision, support and training of counsellors involved in Gambling Help, Financial Counselling, Community Education, Emergency Relief, No Interest Loans Scheme, Flood Recovery Counselling, Family Law Pathways Network and Western Downs Counselling Project.
• 40% counselling load in generalist counselling with families and children and workshop presentations in the Surat Basin and Toowoomba.

July 2011

Appointed Senior Practitioner Lifeline Darling Downs and SW Qld Ltd

• Provided clinical supervision, support and training in the areas of Family Therapy;Supporting Children after Separation; Rural Family Counselling (Charleville) Rural Youth Development (Charleville) Family Law Pathways Network; in SW Qld; Flood Recovery Counselling
• 40% counselling load in Children’s counselling and Family Therapy.

November 2009- July 2011

Appointed fulltime Team Leader of Child Youth and Family Therapy Team Lifeline Darling Downs.

• Provided line management and supervision of Family Therapy Team, Supporting Children after Separation Program, Family Law Pathways Network, and Rural Family Counselling.
• Provide coordination, day to day management of Child Youth & Family Therapy Team
• Provide organisational and clinical supervision of staff and adequate and appropriate professional development
• Ensure effective case management,management of referrals and confidential maintenance of case records
• Maintain a practitioner role as supervisor and therapist
• Initiate and maintain cooperative relationships with respective funding bodies, referral sources, community organisations and other agencies
• Work with Manager Counselling Services to prepare and negotiate funding submissions
• Assist in training and support of volunteer staff as appropriate
• Assist in developing policies and procedures to ensure a high standard of ethical and professional practice
• Contribute to the general management of the LLDD by participating as an active member of the organisation, working alongside the Team Leaders and Executive Management Team members.
• Plan, coordinate and implement professional training programs
• Ensure Quality Assurance systems are in place, including processes for stakeholder feedback, evaluation and other requirements as specified by funding bodies, legislation, Company requirements and best practice.

Commenced as Family Therapist at Lifeline Darling Downs and SW Qld Ltd 23 hours per week whilst also practising as the School Counsellor at Christian Outreach College 25 hours per week

Appointed Counsellor and Pastoral Care Coordinator,teacher of Senior English and Christian Studies at Christian Outreach College Toowoomba.

Oversaw all aspects of boarding life, hiring, training and oversight of staff, and management of day-to-day operations; Management of student welfare and recruitment of students into boarding; Teaching Senior English and Religious Studies

Jan 1997 – Dec 2000

Appointed fulltime to Year 12 Coordinator role at St Peters Lutheran College

Duties included oversight of all academic and pastoral aspects of care for Year 12 students.

Jan 1996- Dec 1996.

Appointed fulltime to role of Year 11 Coordinator St Peters Lutheran College

April 1995- Dec 1995.

Appointed to relieve Year 11 Coordinator on maternity leave

Duties included oversight of academic and pastoral well-being of Year 11 students