Gayna Martin
Summary
Hardworking and reliable Store Manager at Turbo Turtle Wet & Dry Cleaners Oran Park, adept in customer service and problem-solving, enhanced store operations through meticulous cash control and stock management. Demonstrated reliability by independently managing daily tasks and addressing customers needs effectively, fostering positive relationships. Skilled in multitasking with a track record of improving customer satisfaction and loyalty.
Overview
36
36
years of professional experience
Work History
Store Manager
Turbo Turtle Wet & Dry Cleaners
08.2016 - Current
- As the sole worker at this store managed daily operations to ensure smooth functioning of the store,
- Ability to work unsupervised and independently
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed cash control, and store opening and closing procedures.
- Addressed customers needs promptly and professionally, resolving issues for maximum service and to maintain positive relationships with clientele.
- Aided customers with inquiries regarding services,store promotions, or special offers to enhance their service experience.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Use of POS system
- stock maintenance and supply
- Cultivated positive first-name-basis relationships with repeat customers, winning customer loyalty.
- Adding up end of month sales figures
- Reported issues to higher management with great detail.
Shop Attendant
Turbo Turtle Wet & Dry Cleaners
02.1999 - 08.2016
- Aided customers in per and via telephone with inquiries regarding services, store promotions, or special offers to enhance their experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Promoted loyalty programs effectively, signing up new members leading to repeat business.
- Cultivated positive first-name-basis relationships with dozens of repeat customers, winning customer loyalty.
- Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Completed daily tasks accurately and on-time to support shop and customer service needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Collected payment by cash, debit or credit card
- Conducted demonstrations to highlight features and benefits of services
- Listened to customer needs and desires to identify and recommend optimal service
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- All the above while providing the service itself and ensuring all orders are completed on time
Data Entry (Legal Accounts,Time Costing)
Michele Sillar Attorneys
11.1988 - 09.1991
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Updated and maintained customer information including entering new clients into the system
- Printing of office cheques for accounts payable
- General office banking
- Use of dictaphone
Education
Port Hacking High School
Miranda, NSWOffice Traineeship
Australia Square Training Company
Sydney, NSWMetropolitan Business College
Sydney, NSWSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Excellent Written and Verbal Communication
- Friendly and Positive
- Patience and Empathy
- Reliability and Punctuality
- Upselling Stratagies
- Team Cooperation
- Engaging with Diverse Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Turbo Turtle Wet & Dry Cleaners
08.2016 - Current
Shop Attendant
Turbo Turtle Wet & Dry Cleaners
02.1999 - 08.2016
Data Entry (Legal Accounts,Time Costing)
Michele Sillar Attorneys
11.1988 - 09.1991
Port Hacking High School
Office Traineeship
Australia Square Training Company
Metropolitan Business College
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