Hi, I’m
Gazi Raisa
Sydney,Australia
Summary
Aspiring Cybersecurity Professional with hands-on experience in IT deployment, system security, and threat detection. Proven ability to analyze vulnerabilities, enhance security frameworks, and collaborate with teams to improve cyber resilience. Strong foundation in security automation, risk assessment, and incident response. Passionate about ethical hacking, CTF challenges, and continuously expanding cybersecurity expertise to protect digital assets
Overview
2
years of professional experience
1
Certification
Work History
Customer Fulfillment Services (CFS) LenovoMatraville, Sydney , NSW
IT Support Technician
01.2025 - Current
Job overview
- Configure and deploy Lenovo laptops, desktops, and enterprise devices for major clients (PwC, ACT EDU, Tasmania Government, Optus, and Telstra).
- Update BIOS settings, install Windows OS, drivers, and enterprise software (CoPilot, security tools).
- Perform quality control checks on hardware and software, testing battery life, keyboards, and system stability.
- Burn asset tags into BIOS, apply asset labels, and maintain asset tracking records.
- Troubleshoot hardware and software issues, resolving problems before deployment.
- Process, package, and coordinate shipments with logistics teams to ensure timely delivery.
- Maintain up-to-date knowledge of IT deployment, imaging, and security best practices.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Performed routine maintenance and software updates on support tools and customer systems.
FossilParramatta
Sales Assistant
09.2024 - Current
Job overview
- Provide exceptional customer service by addressing and resolving customer inquiries and demands promptly and professionally
- Successfully achieve significant sales milestones, including individual transactions worth up to $780, contributing to the store's sales targets
- Possess extensive knowledge of Fossil's product range, including watches, automatic watches, and bags, to offer personalized recommendations
- Adjust and fix watch links to ensure a perfect fit for customers
- Contact customers when their products from shipping arrive, ensuring smooth post-purchase experiences
- Support the team in maintaining a clean, organized, and visually appealing store environment
- Collaborate with team members to meet store goals and deliver an excellent shopping experience
- Demonstrate expertise in handling customer demands and finding effective solutions to meet their needs
- Assist in promoting products to upsell and maximize sales opportunities
- Contribute to fostering customer loyalty by building rapport and ensuring satisfaction
DottiHomebush
Sales Assistant
07.2023 - 11.2024
Job overview
- Provided outstanding customer service, consistently exceeding daily sales targets and receiving the Outstanding Customer Service Award
- Accurately processed customer orders using the POS system, ensuring speed and efficiency in transactions
- Maintained an organized and clean sales floor, enhancing the shopping experience and store aesthetics
- Managed stock intake, ensuring accurate inventory control and efficient back-of-house operations
- Executed opening and closing procedures, safeguarding store security and operational integrity
- Trained as a Person in Charge (PIC), ensuring seamless operations and taking on leadership responsibilities when required
Education
Macquarie University
Bachelor of Information Technology
11-2026
Skills
- Threat Detection and Risk Analysis
- Vulnerability Assessment
- Security Automation and Scripting
- CTF and Ethical Hacking Experience
- Network and System Security
- Cybersecurity Frameworks
- Cloud Security Awareness
- Incident Response and Log Analysis
- Linux and Windows Security
- Team Collaboration and Problem-Solving
- Application support
Timeline
IT Support Technician
Customer Fulfillment Services (CFS) Lenovo
01.2025 - Current
Sales Assistant
Fossil
09.2024 - Current
Sales Assistant
Dotti
07.2023 - 11.2024
- Outstanding Customer Service and Customer Connector Award recipient, 01/01/24
Macquarie University
Bachelor of Information Technology
Accomplishments
- ICPC (International Collegiate Programming Contest) – Level B (2024):Competed in a team-based algorithmic coding competition. Successfully solved 4 out of 12 problems, showcasing strong problem-solving and time management. Applied data structures, algorithms, and logical reasoning to solve complex challenges.
- Microsoft Skills Bootcamp: Security Fundamentals – 01/01/24
- Outstanding Customer Service and Customer Connector Award – 01/01/24
- Google Hardware Hackathon 2024 – Winner – 01/01/24:Assembled and configured a server for hands-on data center technician experience. Hacked into the server to retrieve and reset the password using Ubuntu.
Created and managed 100 files in Ubuntu as part of the technical challenge. Set up a secure local LAN website with team member information. Explored Google's data centers and gained insights into their secure, large-scale operations.
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