Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gazil Algharbi

Perth,Australia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fastpaced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Driven Customer Service Supervisor offers 3 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Barber

Gifara Saif
01.2023 - 08.2024

Barber

Customer Service Manager

Alex Mohibi
03.2020 - 01.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Responded to in-person and online customers to improve company customer service ratings
  • Led team engaged in delivering assistance to customer service department on daily basis
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment

Education

Certificate III - Make-Up

North Metro Tafe
Joondalup, WA
06.2021

Certificate III - Accounts Administration

North Metro Tafe
Joondalup, WA
11.2020

Certificate III - General Education

North Metro Tafe
Leederville, WA
06.2019

Skills

  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • Budgeting and finance
  • Training and coaching
  • Product Knowledge
  • Training programs
  • Call Center Operations
  • Research ability

Timeline

Barber

Gifara Saif
01.2023 - 08.2024

Customer Service Manager

Alex Mohibi
03.2020 - 01.2023

Certificate III - Make-Up

North Metro Tafe

Certificate III - Accounts Administration

North Metro Tafe

Certificate III - General Education

North Metro Tafe
Gazil Algharbi