Gazi Mahmuda Shazmah Noor
Melbourne
Summary
Dynamic and results-driven professional with a strong background in customer service and sales, honed at Bella Italia. Proven ability to enhance guest experiences through active listening and personalized recommendations. Skilled in cash handling and data entry, consistently achieving KPIs while maintaining a clean and organized environment.
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chemistry Lab Teaching Assistant
Salina's Chemistry Academy
08.2023 - 08.2024
- Assisted in preparing and organizing lab materials for chemistry experiments.
- Conducted demonstrations to enhance student understanding of complex chemical concepts.
- Supported students during lab sessions, ensuring proper safety protocols were followed.
- Graded assignments and provided constructive feedback to promote learning outcomes.
Fine Dining Server
Bella Italia
10.2023 - 06.2024
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, enhancing guest comfort.
- Assisted guests with menu selections, providing personalized recommendations based on preferences.
Sales Associate
Bata
01.2023 - 09.2023
- Assisted customers with footwear selection, focusing on size, comfort, and style.
- Maintained visual merchandising standards and attractive displays.
- Processed sales via cash, EFTPOS, returns, and exchanges.
- Monitored stock, replenished shelves, and supported inventory.
- Achieved KPIs through strong customer service and sales.
Sales Associate
Ecstasy
01.2023 - 09.2023
- Delivered personalized customer service by providing styling suggestions and product recommendations.
- Processed EFTPOS and cash transactions efficiently while ensuring accuracy.
- Supported promotional campaigns and assisted with upselling to boost sales.
- Maintained a clean, well-organized, and visually appealing store environment.
- Assisted in stock management, including unpacking deliveries and replenishing floor stock.
Education
GCE A-Levels And O-Levels -
Scholastica School
Dhaka,BangladeshBachelor of Science - Biochemistry
Monash University
Clayton, VIC02-2028
Diploma of Science - Science
Monash College
Docklands, VIC09-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash Handling & EFTPOS
- Sales Techniques
Certification
IELTS
Languages
English
Native or Bilingual
Hindi
Full Professional
Bengali
Native or Bilingual
Urdu
Professional Working
Timeline
Fine Dining Server
Bella Italia
10.2023 - 06.2024
Chemistry Lab Teaching Assistant
Salina's Chemistry Academy
08.2023 - 08.2024
Sales Associate
Bata
01.2023 - 09.2023
Sales Associate
Ecstasy
01.2023 - 09.2023
GCE A-Levels And O-Levels -
Scholastica School
Bachelor of Science - Biochemistry
Monash University
Diploma of Science - Science
Monash College
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