Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Beauen Reynolds

Rothwell

Summary

99 Bikes- Sales & customer service consultant.

During my time at 99 Bikes I specialize in delivering outstanding customer experiences through meeting and building great rapport with customers, resolving any objections, and ensuring satisfaction at every stage of the sales process. I also demonstrate a high level of product knowledge to answer any question that's thrown at me. I have rained new team members to ensure a smooth and efficient work environment, and upheld a high standard of safety procedures and safety checks. I have also had experience with solving both in store and customer warranty's making sure that they are solved in a timely fashion, following up with product suppliers, and keeping all warranty's to a minimum.


Overview

2
2
years of professional experience

Work History

Sales Consultant

99 Bikes
03.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Stayed knowledgeable on big bike brands, the latest accessories, and newest product advancements through continuous training.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maximized customer retention by resolving issues quickly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and a professional demeanour.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories to fit customers unique needs.

Education

Certificate II Volunteering -

Kairos
Deception Bay, QLD
10-2024

Skills

  • Effective time management
  • Customer service optimization
  • Effective objection resolution
  • Product recommendation strategies
  • Sales strategy development
  • Customer demand evaluation
  • Sales proficiency
  • Team development
  • Performance evaluation

Interests


Playing guitar

Downhill Mountain biking

Spending time with friends and family

Surfing

Travelling

Timeline

Sales Consultant

99 Bikes
03.2024 - Current

Certificate II Volunteering -

Kairos
Beauen Reynolds