Geana Smith

Office Manager and Payroll

Sieders Truck Repairs

04.2003 - 04.2023

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Updated reports, managed accounts, and generated reports for company database.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Created, maintained and updated filing systems for paper and electronic documents.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Launched quality assurance practices for each phase of development
Controlled finances to lower costs and keep business operating within budget.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Coached new hires on company processes while managing employees to achieve maximum production.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained computer and physical filing systems.
Evaluated employee records and productivity and submitted evaluation reports.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.