Geanina Beckerleg
Brisbane ,Queensland
Summary
Self-motivated Beauty Therapist with 11 years of experience. Specialized in facial treatments and eye treatments with extensive knowledge of customer care and education. Trained in cosmetics and skicare. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beauty Therapist
About Face
Auckland, New Zealand
03.2020 - 03.2024
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.Used computer programs and registration systems to schedule patients for routine and complex procedures.Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.Completed clerical duties and tasks for clinic administration.Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.Remained aware of provider schedules and scope of
- Provided skin care consultations and product recommendations to customers.
- Developed specialized beauty regimens for clients based on their individual needs.
- Performed facial treatments, including cleansing, exfoliation, toning, and moisturizing.
- Provided waxing services such as eyebrow shaping, lip and chin waxes, full face waxes .
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
Beauty Therapist
Forme Spa
Auckland, New Zealand
11.2016 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels and microdermabrasion.
- Educated clients on proper skin care techniques and product selection.
- Maintained detailed records of all client treatments and products purchased.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
- Applied appropriate masks, serums, creams, toners, exfoliants and moisturizers to achieve desired results.
Retail Assisant
Farmers
Auckland, New Zealand
03.2012 - 11.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Certificate - Lash Technician
Lady Lash Academy
New Zealand 07-2023
Certificate - Beauty Therapy
Elite School of Beauty And Spa Therapy
Auckland 06-2013
Makeup Artistry
Elite School Of Beauty and Spa Therapy
Auckland 06-2013
NCA Level 2 - High School
St Mary’s College
Ponsonby 12.2009
Skills
- Skin analysis expert
- Microdermabrasion knowledge
- Waxing and hair removal techniques
- Lash and brow maintenance
- Spa Treatment Coordination
- Reflexology knowledge
- Skin analysis competency
- Client consultation abilities
- Chemical peel experience
- Eyebrow shaping precision
- Makeup application proficiency
- Relationship Building
- Sales closing
- Payment Processing
- Customer Engagement
- Makeup Application
- Time management abilities
- Workspace Organization
- Appointment Scheduling
- Makeup and Lashes
- Product knowledge mastery
- Social Media Marketing
- Lash Application Expertise
- Eyelash Extension Removal
- Advanced Lash Styling
- Eyebrow Shaping
- Beauty Treatment Recommendation
- Decision-Making
- Nail Polish Application
- Professional Demeanor
- Contouring understanding
- Time Management
- Nail Care
- Beauty tool sanitization
- Problem-solving aptitude
- Analytical Skills
- Team building
Accomplishments
- Achieved by completing all tasked with accuracy and efficiency.
Certification
Financial Non Manager Certificate
Financial Services & Investments
First Aid Certificate
Affiliations
Charity volunterring for breast cancer organisation Look Good Feel Better NZ
References
References available upon request.
Timeline
Beauty Therapist
About Face
03.2020 - 03.2024
Beauty Therapist
Forme Spa
11.2016 - 03.2020
Retail Assisant
Farmers
03.2012 - 11.2016
Certificate - Lash Technician
Lady Lash Academy
Certificate - Beauty Therapy
Elite School of Beauty And Spa Therapy
Makeup Artistry
Elite School Of Beauty and Spa Therapy
NCA Level 2 - High School
St Mary’s College
Financial Non Manager Certificate
Financial Services & Investments
First Aid Certificate
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