Geani Soares Da Silva

As a customer support specialist at Edvisor, my role involves answering detailed product and service questions and solving any issue that the customer would have using the platform. Identifying and fulfilling customer needs to achieve satisfaction by training through video conferences, phone calls, and text messages. It's part of my position to handle complaints and provide appropriate solutions and alternatives. I am also responsible for managing international students' health insurance: application, maintenance, and cancellation.

• Provide information and advice to international students regarding study opportunities in Australia, in English and other languages as applicable
• I was also responsible for submitting applications to institutions, obtain offers and facilitate enrolments as well as evaluating and reviewing student documentation for the visa application
• Lodgement of student visa via the Department of Home Affair website
• Follow up leads and inquiries and maximise the number of applications submitted and finalised.

• Support student exchange agencies and their students by providing training in the institute or remotely and guide them on administrative and commercial issues
• Responsible for creating and maintaining the company’s website, social media content and press announcements as well as organising events and supporting the implementation of marketing plans.

• Commercial Analyst odontological plan working with clients of Banco do Brasil network supporting negotiations and service
• Being my responsibility the visits to customers, quotations releases, consulting and direct interlocutor between the network, customers and the technical area.

• PJ works closely with clients of Banco do Brasil's network to support negotiations and service
• Being my responsibility the visits to customers, quotations releases, consulting and direct interlocutor between the network, customers and the technical area.

• Insurance PJ - Commercial insurance area working in the segments of business insurance, PJ life, large risks and Life PF
• Development of client portfolio and strategies to achieve the established goal.

• Performed in the organization and preparation of the vice president's agenda, participated in meetings and performed secretarial routine.

• Purchase area, taking care of requests for reservations and payments of the company.

• Sales area with a greater focus on assisting external sales representatives.