Geena Morgan

West Region: Goodna, Ipswich, Toowoomba, Oakey, Crowsnest, Gatton, Lowood.

• Led a consistently performing team across multiple DES sites, fostering a culture of accountability, integrity, inclusivity, and collaboration.
• Mentored and developed staff through daily “buzz” meetings to set the tone for the day, outline expectations, align on marketing plans and strategies, address difficult client situations, secure staff commitments, and communicate important updates from the department or executive team.
• Conducted weekly 1:1 meetings with staff to provide coaching, monitor performance, address challenges, and support professional growth.
• Drove business growth by actioning and securing employment outcomes, directly contributing to revenue targets, and organizational sustainability.
• Managed budgets for all sites, monitoring expenditure, forecasting needs, and ensuring financial performance aligned with organizational goals.
• Built and maintained strong employer partnerships, leveraging labor market insights to create sustainable job opportunities for clients.
• Led community engagement initiatives with organizations such as community centers, Kurbingui, the Aboriginal Employment Strategy, YDF, housing hubs, Men’s Sheds, and other local support networks, resulting in measurable caseload growth.
• Monitored and analyzed KPIs, implementing targeted strategies to maintain consistent site performance.
• Ensured compliance with DES guidelines, Department of Employment requirements, and internal quality frameworks.
• Recognized for delivering exceptional results through strategic leadership, practical problem-solving, and a people-first approach.

• Supported the Zone Leader in daily operations, ensuring smooth site performance and alignment with organisational priorities.
• Directed Mitchelton site activities, overseeing Employment Consultants and support staff while fostering a culture of accountability, collaboration, and inclusivity.
• Managed site performance, monitoring KPIs, caseloads, and employment outcomes to achieve departmental and organizational targets.
• Oversaw budgets, resources, and operational planning to optimize efficiency and service delivery.
• Built and maintained strong relationships with employers, community organizations, and stakeholders to expand job opportunities for clients.
• Ensured compliance with DES Guidelines, Department of Employment requirements, and internal quality frameworks.
• Implemented strategies for client engagement, staff development, and community outreach to increase caseload growth and employment outcomes.
• Provided regular reporting to executives and senior management, including performance updates, risk management, and operational insights.

• Guided clients in understanding their mutual obligations and Department requirements to maintain JobSeeker payments.
• Developed tailored job plans aligned with individual client circumstances and employment goals.
• Assessed client objectives and established progressive timelines to support job seekers toward sustainable employment.
• Delivered targeted job coaching and created effective employment strategies.
• Built and maintained strong employer relationships; monitored job market trends to provide timely labour market insights.
• Sourced and referred clients directly to vacancies, including proactive employer canvassing.
• Managed cases for clients not yet work-ready, preparing them for future employment opportunities.
• Coordinated referrals to work preparation activities, Work for the Dole, work experience, training, health and wellbeing services, and part-time work placements.
• Provided training in effective job search techniques.
• Supported clients in identifying and overcoming personal barriers to achieve career objectives.
• Facilitated placements into sustainable employment, achieving measurable outcomes.
• Monitored and evaluated job seekers’ progress, adjusting plans as needed.
• Maintained accurate records, documentation, and prepared relevant reports.

• Provided high-level administrative and personal support to busy executives, managing schedules, appointments, and events with accuracy and discretion.
• Served as the first point of contact for clients, delivering exceptional customer service in person, by phone, and via email.
• Coordinated property viewings, open homes, and client meetings, ensuring a professional and welcoming experience.
• Prepared marketing materials, reports, flyers, and newsletters to support sales campaigns and client engagement.
• Managed confidential documentation, correspondence, and data entry with precision and confidentiality.
• Liaised with solicitors, mortgage brokers, surveyors, and other stakeholders to streamline real estate transactions.
• Monitored market trends and competitor activity to provide valuable insights for strategic planning.
• Organized and maintained filing systems, databases, and CRM records to enhance operational efficiency.

• Collected and analyzed customer data across multiple locations including retail stores, shopping malls, hotels, and other customer sites throughout Australia.
• Conducted on-site observations and surveys to gather actionable insights into customer behavior, preferences, and engagement patterns.
• Cleaned, organized, and maintained large datasets, ensuring accuracy and consistency for reporting and strategic decision-making.
• Developed reports and visualizations to communicate findings to internal stakeholders and inform business strategies.
• Collaborated with cross-functional teams to identify trends, optimize customer experiences, and support data-driven initiatives.
• Travelled extensively to different locations to ensure comprehensive data coverage and representative sampling.
• Maintained compliance with privacy, security, and data protection standards while handling sensitive customer information.

• Predominantly managed a caseload of Stream B and C job seekers, delivering tailored employment plans to address complex barriers and meet government requirements.
• Guided clients through job readiness activities, including resume development, interview preparation, and targeted skills training.
• Conducted regular appointments to monitor progress, provide motivation, and create actionable solutions for sustained employment.
• Built and maintained strong employer relationships to generate job opportunities and effectively match candidates to vacancies.
• Ensured compliance with Jobactive contractual guidelines, accurately recording all activities in government systems.
• Achieved and maintained performance targets, including placements and verified outcomes.
• Delivered exceptional customer service, both face-to-face and via phone, to job seekers, employers, and stakeholders.
• Collaborated with training providers, community organizations, and support services to increase opportunities and outcomes for clients.

• Managed up to 150 inbound and outbound calls daily, providing timely, accurate advice to job seekers.
• Delivered tailored career guidance to help clients become job-ready, including identifying upskilling opportunities.
• Achieved and maintained KPIs and performance targets in a fast-paced, results-driven environment.
• Welcomed and engaged clients in person, ensuring a professional and supportive office experience.
• Applied strong problem-solving skills to address barriers to employment and create actionable solutions.