Geert Denoyette
Gawler South,SA
Summary
Dynamic tourism professional with extensive experience at Trafalgar Tours To Europe, excelling in public speaking and customer engagement. Proven track record of enhancing guest experiences through exceptional communication and cultural sensitivity. Multilingual in German, French, and Dutch, adept at creating tailored itineraries that foster memorable travel experiences.
Experienced with leading tours and engaging with diverse groups. Utilizes deep knowledge of historical sites and cultural attractions to create memorable experiences. Track record of strong communication skills and exceptional customer service.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Free Lance Tour Guide Tour Guide/driver
Australia One & Terra Nova
09.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Led tours in multiple languages, mainly German and French
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Guided groups of up to 40 people on scheduled tours.
- Worked closely with management staff to create new and lucrative tours.
Operations Coordinator
Stateliner
06.2022 - 09.2023
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tour Logistics Coordinator
Expanding Horizons
04.2022 - 06.2022
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed cross-functional teams for efficient project execution and timely completion.
- Prepared complex tour notes and documentation for customer's on road crews
- Organized back-office support for field operations, contributing to smoother project execution.
Coach Captain
Stateliner
03.2022 - 06.2022
- Drove luxury tree axle coaches on intra state routes on a casual base (mainly weekends)
Supervisor of Operations
Greyhound Resources
05.2021 - 03.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Charter Bus Driver
Enjoy Tours
02.2021 - 05.2021
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Maintained a professional demeanour under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Mainly school runs and Barossa Wine tours
Part Time Student
AIB & Southern Cross University NSW
11.2019 - 05.2021
- study to obtain PhD business management
- study to obtain Master in Business Law
Business Development Manager
Salvation Army
09.2017 - 11.2019
- Increased additional funding through government grants, business sponsorships and cooperation with community agencies.
- Developed customized solutions for church and charity work, based on a deep understanding of their unique pain points, delivering exceptional value.
- Generated new sponsors with marketing initiatives and strategic plans.
- Represented church at conferences and community events.
- Mentored an extensive group of volunteers in effective workplace techniques, fostering a high-performance culture within the organization.
- Negotiated lucrative contracts with suppliers and vendors, securing favourable pricing and terms for the church.
- Increased local church brand visibility with creation and execution of comprehensive digital marketing strategy.
Operations Supervisor
LinkSA
05.2014 - 08.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Tour Bus Driver
Sealink
04.2013 - 04.2014
- Enhanced customer satisfaction by providing safe and comfortable transportation on various tour routes.
- Navigated through heavy traffic conditions while maintaining safety precautions and following all local laws and regulations.
- Enhanced overall tour experience for passengers by accommodating unique requests or providing insider tips on local attractions and events.
- Optimized fuel efficiency through careful route planning and monitoring driving habits such as idling time or speed control measures.
- Improved company reputation with excellent customer service skills and friendly interactions with passengers.
Marketing Consultant
ATG
05.2012 - 07.2013
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Participated in the take over Down Under Tours Central Australia
Area Manager
VIP Touring APT
04.2010 - 04.2012
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Tourism Manager
Voyages Longitude 131
03.2009 - 03.2010
- Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
- Managed complex crisis situations effectively during unforeseen circumstances such as weather related emergencies.
- Trained apprentice guides to educate on information to present to lodge guests.
- Promoted responsible tourism practices within the organization to help preserve the beauty and integrity of visited destinations.
- Delivered exceptional guest experiences through comprehensive training of frontline staff members on service excellence standards.
- Maintained strong relationships with indigenous stakeholders, ensuring open communication channels for seamless collaboration.
Tour Manager
Britz Australia
08.2001 - 12.2008
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
Tour Director
Trafalgar Tours To Europe
06.1988 - 09.2001
- Addressed client concerns promptly, maintaining professional relationships and positive feedback.
- Implemented efficient check-in processes, streamlining operations and reducing wait times.
- Communicated effectively with diverse groups of people from different backgrounds to foster inclusivity within each tour group.
- Enhanced customer satisfaction by providing personalized and engaging tour experiences.
- Continuously updated knowledge on new attractions or developments within the industry to ensure fresh content in every presentation.
- Adapted tours based on individual client needs or preferences, creating memorable experiences tailored specifically for them.
- Coordinated with local vendors to secure the best pricing and services for clients'' needs.
- Assisted clients in planning additional travel arrangements before or after their scheduled tours if requested.
- Trained new tour directors on company protocols, contributing to a knowledgeable team of professionals.
- Improved tour routes by incorporating client feedback and making necessary adjustments accordingly.
- Collaborated with marketing teams to create promotional materials that showcased unique tour experiences offered.
Education
MBA - Tourism And Hospitality
Australian Institute of Business
Adelaide, SA06-2018
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Humor and wit
- Guest relations
- Multilingualism
- Customer engagement
- Tourism management
- Proficient in German, French and Dutch
- Proficient in basic italian
- Cultural sensitivity
- Transportation coordination
Certification
- License: HR with passenger accreditation for small and large vehicles.
- Uluru/Kata Tjuta & Kakadu & Watarka (kings Canyon) License -
Languages
German
Professional Working
French
Professional Working
Dutch
Native or Bilingual
Italian
Elementary
Timeline
Free Lance Tour Guide Tour Guide/driver
Australia One & Terra Nova
09.2023 - Current
Operations Coordinator
Stateliner
06.2022 - 09.2023
Tour Logistics Coordinator
Expanding Horizons
04.2022 - 06.2022
Coach Captain
Stateliner
03.2022 - 06.2022
Supervisor of Operations
Greyhound Resources
05.2021 - 03.2022
Charter Bus Driver
Enjoy Tours
02.2021 - 05.2021
Part Time Student
AIB & Southern Cross University NSW
11.2019 - 05.2021
Business Development Manager
Salvation Army
09.2017 - 11.2019
Operations Supervisor
LinkSA
05.2014 - 08.2016
Tour Bus Driver
Sealink
04.2013 - 04.2014
Marketing Consultant
ATG
05.2012 - 07.2013
Area Manager
VIP Touring APT
04.2010 - 04.2012
Tourism Manager
Voyages Longitude 131
03.2009 - 03.2010
Tour Manager
Britz Australia
08.2001 - 12.2008
Tour Director
Trafalgar Tours To Europe
06.1988 - 09.2001
MBA - Tourism And Hospitality
Australian Institute of Business
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