GEESARA WATAGODAGE
Glen Waverley,Australia
Summary
Dynamic IT Support Technician with proven expertise at Nova Solutions Sri Lanka in network troubleshooting and user account setup. Adept at resolving complex hardware and software issues while delivering exceptional customer service. Recognized for enhancing network stability and improving user satisfaction through effective communication and timely support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator (Part-Time)
A Plus Compliance Service
Scoresby, VIC
04.2025 - 11.2025
- Handled basic user account setup, access permissions, and system maintenance.
- Provided first-level troubleshooting for hardware, software, and network issues.
- Assisted staff with minor IT support requests.
- Ensured that systems operated reliably under existing policies.
IT Support Technician
Nova Solutions Sri Lanka
Anuradhapura, North Central Province
07.2021 - 12.2021
- Delivered technical support for end users, resolving hardware, software, and operating system issues.
- Installed, configured, and troubleshot Windows desktops and laptops to ensure reliable day-to-day operations.
- Diagnosed and resolved LAN and Wi-Fi connectivity issues, including IP configuration and access faults.
- Assisted with router and access point configuration to improve network stability.
- Communicated effectively with non-technical users, providing clear explanations, and timely updates.
- Documented issues and resolutions to support knowledge sharing, and faster future fixes.
Education
Bachelor of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne, Victoria, VIC12.2025
Skills
- Network troubleshooting
- Technical support
- User account setup
- Hardware installation
- First-level troubleshooting
- Effective communication
- Project management
- Desktop troubleshooting
- Software installation
- Network configuration
Projects
SkillSync - AI Resume Screening System, Built AI-based resume screening tool and implemented skills-matching logic.
Technical Skills
- Tcp/ip networking fundamentals
- LAN/WAN configuration and support
- IP addressing and subnetting
- Wi-Fi troubleshooting and optimization
- Router and access point configuration
- Network fault diagnosis and resolution
- vulnerability awareness
- Basic incident response procedures
- Knowledge base documentation
- Python and Java (basic scripting)
Certification
CISCO Network Academy| Introduction to Cybersecurity
CISCO Network Academy| Introduction to Modern AI
CISCO Network Academy| Exploring Networking with Cisco Packet Tracer
CISCO Network Academy| Exploring Internet of Things with Cisco Packet Tracer
CISCO Network Academy| Introduction to Modern AI
CISCO Network Academy| Exploring Networking with Cisco Packet Tracer
CISCO Network Academy| Exploring Internet of Things with Cisco Packet Tracer
References
References available upon request.
Timeline
System Administrator (Part-Time)
A Plus Compliance Service
04.2025 - 11.2025
IT Support Technician
Nova Solutions Sri Lanka
07.2021 - 12.2021
Bachelor of Networking - Cyber Security
Melbourne Institute of Technology