Geeta Chadha

• providing exceptional customer service support at point of contact, to determine and make
payments to customers, and payments made by customers
• supporting customers by directing them to appropriate service channels, completing enquiries at
first contact, identifying and prioritising customers who may be experiencing vulnerable
circumstances, in distress or who have accessibility needs, and escalating potential issues to
the leadership team
• helping customers build their digital skills across a range of platforms, payments, programs and
services
• improving customers’ ability to navigate and self-manage their payments and services
• helping customers understand legislation, policy, procedures, payments and services
administered by the agency
• undertaking or participating in assessments and quality assurance activities to ensure payments
are accurately delivered to customers
• reviewing agency data sources and checking for payment correctness
• providing on-the-job support to colleagues and working collaboratively in a team environment

• Responsible for the guidance/support/direction/discipline and general supervision of staff, students and volunteers working within the Childcare service.
• Mentoring students on practical placement. Provide verbal and written feedback to aid reflective learning.
• To develop the Children’s Program (reflecting Early Years Learning Framework guidelines). Write up the program, co-operating with staff and Children’s needs.
• In compliance with the OH&S Policy, ensure a safe environment is maintained for staff and children, with particular attention to children with anaphylaxis, allergies, asthma etc.
• To ensure that accurate records are kept in regards to accident, incident, injury, illness and medication. The appropriate books/records are to be checked on a regular basis to ensure ongoing compliance.
• To ensure staff are aware of current thinking and practice in early childhood education, and service delivery.
• To liaise with families in regards to the day to day happenings.
• To co-operate and communicate effectively with parents about their child-care needs.
• To promote good parent / Centre relationships.
• To promote and maintain positive working relationships with other staff.
• To actively support and co-operate with other staff in their child-care duties.
• To encourage parental involvement in the Childcare program.
• To maintain observations and records of individual children’s progress, particularly those identified through staff observation.
• To ensure adherence to compliance and regulatory requirements, while maintaining a positive experience for the children.
• Finding new and engaging ways to support the children’s experience.
• Staying up to date with industry trends and changes.
• Able to plan activities and programs.
• Working knowledge and experience managing challenging behaviours through supportive play and nurturing.
• Understanding of childcare industry standards and legislation

• Maintained a safe and healthy learning environment that promoted the positive development of children.
• Provided developmentally appropriate curriculum that promoted the physical and intellectual growth of children.
• Provided positive guidance that supported the social and emotional development of children.
• Established positive and productive relationships with families.
• Provided consistency and support for the positive development of children.
• Oversaw the children throughout daily activities and ensured their security.
• Applied advanced learning methods for children’s overall development by providing related assistance to child development staff. Supervised the children during play activities, indoors and outdoors.
• Provided children’s progress information to child development staff.
• Conducted observations on individual children and suggested appropriate learning opportunities