Geetanjli Khurana
Everard Park,Australia
Summary
Versatile and results-driven professional with a proven track record in sales development and customer service excellence, honed at TSA Group. Skilled in MS Excel and adept at fostering client engagement, I am a committed team leader capable of driving sales growth and delivering educational excellence. Excels in high-pressure environments, demonstrating exceptional interpersonal and conflict resolution skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SALES REPRESENTATIVE
TSA GROUP
ADELAIDE, Australia
05.2023 - Current
- Identifying potential clients and developing relationships with them to increase sales opportunities over time
- Maintaining a high level of customer service at all times by listening to customers’ needs and educating them about product features and benefits
- Conferring with other members of the sales team to ensure that customers’ needs are being met
- Securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction
Senior English Teacher
CHETANYA CAREER CONSULTANTS
AMBALA CITY, India
03.2023 - 07.2023
- Evaluated students' comprehension of lessons through relevant test questions
- Updated learning resources to achieve curriculum goals
- Planned lessons with dynamic discussions and exercises to promote engagement
- Set clear targets for students learning, building on prior learning and advising on students’ expectations
- Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation
- Established safe learning environment to make students feel comfortable, secure and confident
- Understood and followed national standards within English language teaching for assigned age groups
SUPERVISOR
PEGASUS APART HOTEL
MELBOURNE, Australia
01.2014 - 12.2014
- ASSIST CUSTOMERS AND PROVIDING CUSTOMER SERVICE
- MAINTAINED HOUSEKEEPING RECORDS
Guest Room Attendant
INTERCONTINENTAL GROUP OF HOTELS
MELBOURNE, Australia
12.2013 - 02.2014
- Delivered impeccable customer service, achieving outstanding feedback
- Addressed all guest interactions in a professional, positive and friendly manner
- Accurately managed guest room inventory for establishment rooms
- Welcomed guests, provided answers to questions and anticipated service needs
Customer Sales Representative
GIGA FORCE PTY LTD
MELBOURNE, Australia
02.2010 - 09.2010
- Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets
- Visited customer locations and represented company at industry events to demonstrate products
ROOM ATTENDANT
OAKS ON COLLINS
MELBOURNE, Australia
01.2009 - 09.2009
- ASSISTED CUSTOMERS AND PROVIDED CUSTOMER SERVICE
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
GUEST SERVICE ATTENDANT, TILL MANAGER & KITCHEN HAND
CENTRO WHITEHORSE COMPLEX
MELBOURNE, Australia
09.2007 - 06.2007
- OPERATED CASH REGISTER AND MADE ACCURATE CHANGE IN A FAST PACED SETTING
- PREPARED SUB ROLLS AND BURGERS
- PROVIDING CUSTOMER SERVICE
PASTRY COOK
OVEN FRESH BAKERY
CANTT, India
03.2007 - 01.2007
- LEARN TO BAKE SPONGES, COOKIES, PATTIES AND BREADS
- WORKED IN PRODUCTION OF BAKERY GOODS
- ASSISTED IN CLEANING AND MAINTAIN THE AREA
Education
BEST PTE TRAINER AWARD - KNOWLEDGE IN COMMUNICATION SKILLS, MOCK TESTS, ENGLISH PRONUNCIATION, FLUENCY AND CONTENT READING SKILLS
PEARSON TEST OF ENGLISH
01.2021
DIPLOMA - HOSPITALITY MANAGEMANT, BAKERY ITEMS
NORTHERN MELBOURNE INSTITUTE OF TAFE
PRESTON, AUSTRALIA07.2009
BACHELOR DEGREE - ARTS
S.D. COLLEGE
AMBALA CANTT, INDIA01.2004
Skills
- MS WINDOWS
- MS WINDOWS 11
- MS WORD
- MS EXCEL
- PHOTOSHOP
- Committed customer service expert with experience, and offering excellent interpersonal skills, and knowledge of conflict resolutions to lead a team of other customer representatives
- Detail-oriented professional who works under pressure
- Excited for the opportunity to work with the new customer base
- Have excellent skills to teach English speaking language, IELTS and PTE
- Qualified Pastry Chef
- Responsible, efficient and flexible
- Sales closing
- Sales consultation
- Sales expertise
- Client engagement
- Sales development
Certification
Responsible Serving of Alcohol, 06/15/09, Geetanjli Khurana
Accomplishments
- Created and developed critical discipline policies to consistently exceed quality and production targets.
- Increased six months company profits by 90% through consistent results.
- Built and nurtured key client relationships to grow profit by 80%.
Hobbies and Interests
- Traveling
- Sports
- Listening to music
- Playing basketball
- Dancing
- Works in Happiness Workshop
References
- Ranjan Sharma, Managing Director, Chetanya Career Consultants, 9034003605
- Ronak Patel, Customer advisor at Telstra Store, 0411380372
- Deepak Chawla, Administrator, +61433651318
Languages
- Hindi, First Language
- English, C2 Proficient
Timeline
SALES REPRESENTATIVE
TSA GROUP
05.2023 - Current
Senior English Teacher
CHETANYA CAREER CONSULTANTS
03.2023 - 07.2023
SUPERVISOR
PEGASUS APART HOTEL
01.2014 - 12.2014
Guest Room Attendant
INTERCONTINENTAL GROUP OF HOTELS
12.2013 - 02.2014
Customer Sales Representative
GIGA FORCE PTY LTD
02.2010 - 09.2010
ROOM ATTENDANT
OAKS ON COLLINS
01.2009 - 09.2009
GUEST SERVICE ATTENDANT, TILL MANAGER & KITCHEN HAND
CENTRO WHITEHORSE COMPLEX
09.2007 - 06.2007
PASTRY COOK
OVEN FRESH BAKERY
03.2007 - 01.2007
BEST PTE TRAINER AWARD - KNOWLEDGE IN COMMUNICATION SKILLS, MOCK TESTS, ENGLISH PRONUNCIATION, FLUENCY AND CONTENT READING SKILLS
PEARSON TEST OF ENGLISH
DIPLOMA - HOSPITALITY MANAGEMANT, BAKERY ITEMS
NORTHERN MELBOURNE INSTITUTE OF TAFE
BACHELOR DEGREE - ARTS
S.D. COLLEGE
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