Geetha Fredrick
Point Clare,NSW
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at Coles Supermarket. Excelled in sanitation standards and task delegation, significantly boosting team efficiency. Recognized for cultivating a positive work atmosphere, leading to notable employee retention and satisfaction.
Knowledgeable DeliManager with solid background in managing deli departments. Proven track record in leading teams, optimizing product displays, and maintaining high standards of food safety. Demonstrated ability to enhance customer satisfaction and streamline operational processes.
Professional in food retail sector, bringing wealth of experience in deli management. Adept at team leadership, inventory control, and ensuring top-tier customer service. Known for fostering collaborative work environment and consistently delivering results. Expertise in product quality control and effective communication.
Overview
10
10
years of professional experience
Work History
Deli Department Manager
Coles Supermarket
03.2021 - Current
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
- Streamlined deli operations for increased efficiency, implementing inventory management systems and staff scheduling practices.
- Contributed to schedule creation and set daily priorities for supervisory staff.
- Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
Deli Team Member
Coles Supermarket
05.2015 - 02.2021
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Education
Certificate IV - English
TAFE NSW
NSW06-2012
Bachelor of Science - Botany
MSU
TamilNadu , India05-2004
Skills
- Sanitation standards
- Food safety compliance
- Task delegation
- Merchandising strategies
Timeline
Deli Department Manager
Coles Supermarket
03.2021 - Current
Deli Team Member
Coles Supermarket
05.2015 - 02.2021
Certificate IV - English
TAFE NSW
Bachelor of Science - Botany
MSU
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