Geetha Kilaru
Penrith,NSW
Summary
Proven track record in enhancing customer satisfaction and retention, demonstrated during tenure at Budget Mobile. Expert in customer needs assessment and complaint resolution, significantly improving client relations. Skilled in account management and adept at incoming call management, contributing to business growth. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Budget Mobile
04.2021 - 01.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative
Family Business
03.2016 - 02.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Greenhouse
01.2020 - 11.2020
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Disability Studies
Certificate 4 In Disability
Capital Careers Parramatta2024
Customer Service
Skill Migrant Course
Tafe2021
Customer Service
Customer Service Course
Liverpool, NSW2016
Bachelor of Science - Pharmacy
Shadan Womens College
Hyderabad India08.2009
Skills
- Appointment Scheduling
- Customer Needs Assessment
- Customer Complaint Resolution
- Account Management
- Business growth and retention
- Incoming Call Management
Timeline
Customer Service Sales Representative
Budget Mobile
04.2021 - 01.2024
Customer Service Representative
Greenhouse
01.2020 - 11.2020
Customer Service Representative
Family Business
03.2016 - 02.2021
Disability Studies
Certificate 4 In Disability
Customer Service
Skill Migrant Course
Customer Service
Customer Service Course
Bachelor of Science - Pharmacy
Shadan Womens College
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