Detail-oriented and reliable professional with experience in customer service, and teamwork. Proven ability to handle diverse responsibilities effectively, ensuring quality outcomes in dynamic environments.
Overview
10
10
years of professional experience
Work History
Technician
Quantum Service and Logistics Pty Ltd
, New South Wales
04.2024 - Current
Tested and calibrated instruments to ensure accuracy and reliability of data.
Maintained records of repairs, calibrations, and tests performed on equipment.
Replaced defective components or parts as needed.
Developed detailed reports documenting test results for analysis by engineers.
Operated specialized diagnostic tools used to identify system faults.
Analyzed data collected during testing to determine root cause of failure.
Adhered to all safety policies and procedures while working in the environment.
Kept records of parts and equipment used in projects to update inventory.
Team Member
Woolworths
, New South Wales
11.2023 - 04.2024
Assisted customers with product selection and ordering process.
Provided customer service support to ensure satisfaction.
Organized inventory shelves for easy access and maintenance of stock levels.
Operated cash registers to process payments from customers.
Maintained a clean and organized work area throughout shift.
Collaborated with team members to maximize productivity and efficiency.
Greeted customers upon entering the store with friendly demeanor.
Resolved customer issues promptly in a professional manner.
Attended staff meetings to stay updated on company policies and procedures.
Addressed customer needs, responding to specific requests.
AutoCAD Draftsman
SNL Construction
, Sri Lanka
05.2015 - 12.2021
Utilized AutoCAD software to create precise and accurate technical drawings, plans, and diagrams based on project requirements
Conducted quality checks on completed drawings to ensure adherence to drafting standards, project requirements, and established protocols
Kept abreast of the latest developments in AutoCAD software and attended relevant training programs to continually enhance technical skills
Education
Diploma -
Information Technology
01.2015
Skills
Customer service
Documentation and reporting
Diagnostic testing
Workload management
Verbal and written communication
Preventive Maintenance
Production Assistance
Public safety
Customer relations skills
Team development
Policy enforcement
Hobbies and Interests
Read computer and technology magazines
Camping and Hiking
References
References will be provided upon request.
Timeline
Technician
Quantum Service and Logistics Pty Ltd
04.2024 - Current
Team Member
Woolworths
11.2023 - 04.2024
AutoCAD Draftsman
SNL Construction
05.2015 - 12.2021
Diploma -
Information Technology
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