Geethika Wijethunga
Mowbray,TAS
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
4
4
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Operational Technician
Lysaght
05.2021 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Frequently inspected production area to verify proper equipment operation.
Community Support Worker (volunteer)
City Mission
04.2021 - 01.2022
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
IT Technician
Tasmanian Geeks
05.2021 - 11.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Monitored systems in operation and quickly troubleshot errors.
Web Content Developer (Intern)
ESS Security Service Melbourne
05.2020 - 08.2020
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Ran errands and provided general office support in a professional environment.
- Applied effective time management techniques to meet tight deadlines.
Web Content Devoloper
Sri Lanka Institute Of Information Technology
01.2015 - 06.2015
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - Diploma of Community Services
Australia Institute of Business And Technology
Hobart, TAS 2020.12 - 2022.01
Master of Science - Computer Networking
Charles Stuart University
Melbourne, VIC 07.2017 - 11.2019
Bachelor of Science - Information Technology
SLIIT
Malabe, Sri Lanka 2013.02 - 2017.03
Skills
- Charting and Graphing
- Customer Satisfaction
- Power Plant Equipment
- Operational Efficiency
- Configuring Devices
- Materials Movement
- Data Collection
- Supply Chains
- Running Machines
Certification
- Forklift License - 2024
- First Aid Certificate -2024
- Venerable People Cad -2025
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Operational Technician
Lysaght
05.2021 - Current
IT Technician
Tasmanian Geeks
05.2021 - 11.2021
Community Support Worker (volunteer)
City Mission
04.2021 - 01.2022
Diploma - Diploma of Community Services
Australia Institute of Business And Technology
2020.12 - 2022.01
Web Content Developer (Intern)
ESS Security Service Melbourne
05.2020 - 08.2020
Master of Science - Computer Networking
Charles Stuart University
07.2017 - 11.2019
Web Content Devoloper
Sri Lanka Institute Of Information Technology
01.2015 - 06.2015
Bachelor of Science - Information Technology
SLIIT
2013.02 - 2017.03
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