Geethika Suryasai Bandla
Brisbane,QLD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant System Engineer
TATA CONSULTANCY SERIVCES
Hyderbad, India
11.2020 - 10.2022
- Handling tickets on day-to-day basis and personal ownership in delivery in terms of quality, timeline and estimate
- Solving problems in the streamline process during day-to-day transactions
- Explore and implement permanent solutions for avoiding such tickets in future
- Provide prompt support and resolution based on severity and maintain SLA
- Regular interaction with users
- Imparting knowledge to newer team members
- Involved in analysing client’s requirements and Preparation and review of functional specifications
- Preparation of Test Cases for the modification to existing ABAP developments
- Handled JIRA stories to give permanent solution to Business
- Worked on Interface issues with SAP FI, SAP MM
- Working with various delivery document types, delivery item categories, shipping point determination, route determination and picking location determination
- Special Business Process like rush orders, cash sales, consignment process, free of charge deliveries, returns and credit and debit memos requests
- On-call duties on weekends and daily run
Intern
ITC Pvt Ltd
, India
05.2019 - 08.2019
- Created presentations summarizing findings from market analysis projects to be presented at executive meetings.
- project name:- Market Analysis of toor dal, chana dal and wheat based in India
Passenger Service Agent
DNATA AIRPORT SERVICES
Brisbane
01.2024
- Greet guests with a warm and friendly demeanor, attending their needs at check-in-counters, departures gates and arrival areas
- Aid as required, including support for unaccompanied minors, elderly guests, and those with reduced mobility
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft
- Provide excellent customer service to passengers
- Direct passengers to their assigned gates and provide information on connecting flights
- Keep updated on flight information and changes to provide accurate information to passengers
- Assist with boarding processes, including baggage check-in and tag verification
- Familiarize with the Emirates Aircraft A380, B777 layout , services and connecting processes to ensure a smooth journey
- Maintain awareness of security regulations and adhere to safety protocols at all times
- Report any suspicious activity or potential threats to the appropriate authorities
- Participate in on-going training sessions to stay updated on airline polices, procedures, and customer service techniques
- Assist guests with upgrading seats and process any ancillary charges, handle payment transactions as needed
Education
MBA - Finance and Marketing
KL University
Andhra, India05-2020
Bachelor’s Degree - Electronics & Communication Engineering
Vignan’s University
Andhra, India04-2018
Skills
- SAP SD, FI
- JIRA
- Azure Directory
- R Programming
- Microsoft Excel analysis
- Analytical Skills
- Knowledge of ABAP Program
- SAP Interface issues
- Good Communication skills
- Teamwork
- Thrives in meeting goals
- Effective team player
- Attention to detail
- Adaptability
- Problem-solving skills
- Customer service
- Client service and support
- Handling Escalations
- Workflow Management
References
References available upon request.
Timeline
Passenger Service Agent
DNATA AIRPORT SERVICES
01.2024
Assistant System Engineer
TATA CONSULTANCY SERIVCES
11.2020 - 10.2022
Intern
ITC Pvt Ltd
05.2019 - 08.2019
MBA - Finance and Marketing
KL University
Bachelor’s Degree - Electronics & Communication Engineering
Vignan’s University
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