Geetika Anand

Brisbane,QLD

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Representative

Gulshan Hypermarket

04.2017 - 02.2020

Enhanced customer satisfaction by providing timely and accurate product information.
Processed sale transactions efficiently using point-of-sale systems, reducing wait times for customers.
Assembled completed orders and processed accurate payments to minimize accounting errors.
Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
Implemented promotional strategies effectively within the store layout resulting in increased visibility of featured products.
Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
Coordinated efficient product deliveries to meet customers' demands.

Education

Master of Computer Applications -

Punjab Technical University

Punjab India

06.2012

Bachelor of Computer Applications -

Kurukshetra University

Haryana India

06.2009

Skills

Data Entry
Customer Service
Retail Sales
Electronic Fund Transfer
Cash Handling
Data Collection

Point of Sales System
Communication
Conflict Resolution
Relationship Building
Microsoft Office
Understanding Diversity

Languages

English

Professional Working

Hindi

Native or Bilingual

Punjabi

Professional Working

Interests

Art
Gardening
Travelling

References

Available upon request

Timeline