Gehan Weerasinghe
Melbourne,Australia
Summary
Dedicated and reliable Retail Leader with a strong background in overseeing cleaning and trolley collection operations. Committed to ensuring a clean, organized, and welcoming store environment. Experienced in managing and training staff, handling rosters, and leading a team to meet and exceed operational standards. Highly organized and detail-oriented, with a proven ability to address daily challenges effectively. Motivated professional with expertise in supervising staff and maintaining high standards of cleanliness and efficiency in a retail setting.
Overview
4
4
years of professional experience
Work History
Team Leader
Coles
04.2021 - Current
- Created an effective team culture and fostered
- Collaboration to increase team morale and motivation
- Resolved conflicts in a professional and timely manner
- Encouraged creativity and innovation to develop new solutions to complex problems
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
- Analyzed customer feedback surveys to identify trends and improve customer experience
- Mentored and trained team members to develop their skills and career paths
- Developed team goals and objectives and monitored progress to ensure successful completion of tasks
- Evaluated team performance and provided constructive feedback to help team members improve.
Team Member
Coles
05.2020 - 04.2022
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor Of Business Information Systems -
Swinburne University of Higher Studies
08.2022
Skills
- Team Supervision
- Rostering (OneTeam)
- Attention to detail
- Decision-Making
- Team building
- Exceeding Customer Expectations
- Effective Communication
- Safety and Cleanliness Standards
- Flexible Hours
- Adaptability and Flexibility
- Staff Support
- Networking abilities
Accomplishments
- Supervised a team of 18 staff members.
- Dedicated time to engaging with employees and understanding their daily challenges, resulting in a 95% positive rating from employee feedback.
- My cluster secured the top position in cleanliness for three consecutive months.
- Implemented effective training programs that enhanced team performance and operational efficiency.
- Streamlined cleaning processes, which contributed to improved workplace safety and overall customer satisfaction.
Websites
Languages
English
Native or Bilingual
Timeline
Team Leader
Coles
04.2021 - Current
Team Member
Coles
05.2020 - 04.2022
Bachelor Of Business Information Systems -
Swinburne University of Higher Studies
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