Geilan Khodedah
Wagga Wagga,NSW
Summary
Self-motivated and enthusiastic current undergraduate student studying a double-degree of Bachelor of Laws/ Bachelor of Criminal Justice with several years of experience in customer service, food handling, and specialty coffee making. Developed advanced skills and techniques in resolving customer complaints, enhancing customer relationships and experiences in different cultural and diverse work settings. As someone who loves to undertake new experiences and learn new things, I'm seeking for exciting opportunities and perhaps small career changes to develop and build on my skills and knowledge to reach further future goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Court Support Person (Volunteer)
Justice Advocacy Services - IDRS
07.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, non-verbal, verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
Coffee Barista
Coffee Guru
05.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Customer Service Assistant
Donut King
11.2021 - 05.2022
- Sought ways to improve processes and services provided.
- Utilized problem-solving skills to address customer queries and complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Increased sales by 25%
Education
Bachelor of Laws / Bachelor of Criminal Justice -
Charles Sturt University
Bathurst, NSW07.2026
Higher School Certificate -
Wagga Wagga High School
Wagga Wagga, NSW09.2022
Skills
- Time management
- Good Judgment and Decision-Making
- Customer Service
- Respective of diversity and inclusive in the community
- Excellent communication skills
- Assistance in book and poetry writing
- Able to speak and communicate in 4 languages
- Friendly, reliable and trustworthy
- Problem-Solving skills
- Able to work under pressure
Certification
- Higher School Certificate
- Certificate III in Hospitality
- Youth Engagement strategy - Certificate in Hair and Beauty
- P&C Award for Commitment
Languages
Kurdish Kurmanji
Native or Bilingual
Arabic
Full Professional
Turkish
Professional Working
English
Full Professional
Referees
Laura Johnson
STARTS
Community Development Officer
Mob - 0459890101
Natasha Carl
Ex Manager at DK Wagga Wagga
Mob - 0432256395
Timeline
Court Support Person (Volunteer)
Justice Advocacy Services - IDRS
07.2023 - Current
Coffee Barista
Coffee Guru
05.2022 - Current
Customer Service Assistant
Donut King
11.2021 - 05.2022
Bachelor of Laws / Bachelor of Criminal Justice -
Charles Sturt University
Higher School Certificate -
Wagga Wagga High School
- Higher School Certificate
- Certificate III in Hospitality
- Youth Engagement strategy - Certificate in Hair and Beauty
- P&C Award for Commitment
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