Pallas Gelfling
Port Macquarie ,NSW
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at Tree of Life. Excelled in complex problem-solving and clear communication, achieving notable improvements in customer satisfaction and staff training. Skilled in multitasking and analytical thinking, consistently prioritized tasks for optimal business outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Bunnings Warehouse
06.2024 - Current
- Register/Customer Service: Process transactions, assist customers, handle returns.
- Reception/Admin: Answer calls, handle inquiries, manage paperwork.
- Children's Activities: Plan, supervise, and run weekend DIY events for kids.
- Pricing Integrity: Ensure accurate pricing, update signage, resolve discrepancies.
Store Manager
Tree of Life
08.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Tree of Life
11.2020 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Retail Assistant
Tree of Life
09.2019 - 11.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Server
Bookface Cafe
12.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Criminology
Deakin University
Melbourne, VIC10.2024
Skills
- Clear Communication
- Collaboration and Teamwork
- Computer Skills
- Complex Problem-Solving
- Complaint resolution
- Staff education and training
- Active Listening
- Multitasking Abilities
- Analytical Thinking
- Task Prioritization
Certification
Working with children's check: WWC2939815E.
Certificate II in Kitchen Operations completed in 2020.
Timeline
Team Member
Bunnings Warehouse
06.2024 - Current
Store Manager
Tree of Life
08.2021 - 07.2022
Assistant Store Manager
Tree of Life
11.2020 - 08.2021
Retail Assistant
Tree of Life
09.2019 - 11.2020
Server
Bookface Cafe
12.2016 - 03.2020
Bachelor of Arts - Criminology
Deakin University
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