GELINDRA NEPALI

• Managed daily store operations to ensure optimal customer service and employee productivity.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
• Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
• Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
• Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
• Implemented strategic sales techniques to drive performance and meet KPIs.
• Assisted in financial planning and managed payroll to meet budget constraints.
• Created and managed staff rosters to ensure optimal staffing levels.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Accomplished multiple tasks within established timeframes.

• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
• Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
• Adhered to safety protocols by enforcing proper equipment usage.
• Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with store protocol.

• Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
• Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
• Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
• Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
• Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
• Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
• Developed strong relationships with vendors, negotiating favorable pricing terms and ensuring timely delivery of products.
• Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
• Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.

• Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Maintained high-quality standards with regular employee training and performance evaluations.
• Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
• Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
• Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.

• Improved overall operational efficiency by streamlining processes and implementing new systems.
• Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
• Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
• Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

· Administration duties

· Meeting QSC (Quality Service Cleanliness) on all shifts without supervision.

· Gathering customer feedback and judging patterns, trends; initiating specific action to improve customer satisfaction.

· Interviewing and selecting employee and conducting employee orientation.

· Training crew trainers and helping to train manager trainees and swing managers.

· Conducting Mangers, Crew Trainers, and crew Meeting.

· Managing a team of 10-20 people at a time.

· Giving input on employee performance reviews.

· Making labor projection for daily operations.

· Completing and posting the weekly crew schedule.

· Handling manager and crew pay roll management.

· Completing monthly and weekly inventories and statically variance report.

· Calculating the restaurant’s Build-To’s and ordering of food,

· Helping to budget and control assigned profit and loss line items.

· Using proper security and verification procedures when handling deposits and safe contents.

· Maintaining restaurant safety awareness and security procedures.