Gelli Mirela Lacsa
Marayong,NSW
Summary
A graduate with a Bachelor’s degree in Marketing Management and a Diploma in Leadership Management who has explored a wide array of fields including food & beverage, warehousing and customer service; goal-oriented, efficient, has initiative and a positive attitude which she has frequently received positive commendations for.
Overview
9
9
years of professional experience
Work History
Chef/Sales Representative
Mate Burger PTY LTD
10.2021 - 12.2023
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Warehouse Storeperson
Recrewment PTY LTD
03.2020 - 09.2021
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
- Reduced order processing times with diligent inventory management and accurate recordkeeping.
- Streamlined shipping and receiving processes to improve overall productivity and customer satisfaction.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
Branch Coordinator
Royale Homes Marketing Corporation
12.2015 - 06.2019
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated staff schedules for optimal coverage during peak business hours.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Managed branch inventory, ensuring adequate supply levels for daily operations.
Call Center Customer Service Representative
Nowcom Global Services
12.2014 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Certificate III - Certificate III in Early Childhood
Kirana College
Sydney, NSW10.2021
Diploma - Diploma in Leadership Management
Greenwich College
Sydney, NSW10.2020
Bachelor of Commerce - Marketing Management
University of The Assumption
Philippines04.2015
Skills
- Customer Service
- Sales and Marketing
- Problem Solving
- Flexibility
- Warehousing
- Early Childhood
- Meal Preparation
- Kitchen Management
Personal References
Duy Tien
Supervisor, NOD Warehouse Logistics NSW
+61424888884
Charmane A. Bondoc
HR Support Officer, North West Qld
+61422400271
Rhea P. Balloca
Customer Service, Nowcom Global Services, Philippines
+639159543256
Additional Information
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Gelli Mirela L. Lacsa
Timeline
Chef/Sales Representative
Mate Burger PTY LTD
10.2021 - 12.2023
Warehouse Storeperson
Recrewment PTY LTD
03.2020 - 09.2021
Branch Coordinator
Royale Homes Marketing Corporation
12.2015 - 06.2019
Call Center Customer Service Representative
Nowcom Global Services
12.2014 - 12.2015
Certificate III - Certificate III in Early Childhood
Kirana College
Diploma - Diploma in Leadership Management
Greenwich College
Bachelor of Commerce - Marketing Management
University of The Assumption
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