Gemeni Woods
15 Borrowdale Close, Tamworth
Summary
Accomplished leader with a proven track record at Specsavers Optometry, enhancing customer satisfaction and loyalty through exceptional service and staff development. Skilled in marketing management and team leadership, I have significantly improved operational efficiency and sales performance. My approach combines strategic problem resolution with a customer-oriented focus, driving substantial business growth.
Overview
19
19
years of professional experience
Work History
2IC Manager
Specsavers Optometry
09.2019 - Current
- Delivering excellent, professional customer service and care in a retail and clinic environment
- Maintain high KPI's and sales figures.
- Creating a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Monitoring team performance with comprehensive training programs, skills development, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
Retail Sales Associate
Bed Bath N' Table
07.2017 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Retail Sales Associate
Sports Power
03.2014 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Heat Sealed vinyls on sports teams merchandise and uniforms
Manager
Athlete's Foot
11.2012 - 03.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Embroidery Machine Operator
Thread Effects
03.2008 - 11.2012
- Daily operation a four-head embroidery machine.
- Daily use of embroidery software.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Determined size and thread requirement to load machine bobbins.
- Designed logos and stitched proof samples to submit to clients for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Contributed to increased customer satisfaction by consistently meeting deadlines for custom orders.
- Observed operation to align stitching and monitor for malfunction.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
- Analyzed sale order to determine design and location of embroidery.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Embroidery Machine Operator
Monogram IT
10.2005 - 03.2008
- Designed proof sample to submit to client for approval.
- Determined size and thread requirement to load machine bobbins.
- Operated computerized embroidery machine to complete work to order specification.
- Ensured precise pattern placement through careful interpretation of design specifications provided by clients or designers.
- Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Analyzed sale order to determine design and location of embroidery.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
Education
Cert IV - Optical Dispenser
ACOD
Sydney11.2023
High School Diploma -
Kempsey High School
Kempsey, NSW12.1995
Skills
- Customer Service
- Staff Development
- Marketing Management
- Staff Training
- Problem Resolution
- Team Leadership
- Team Player
- Customer Relations
- Administrative Skills
- Customer-Oriented
Timeline
2IC Manager
Specsavers Optometry
09.2019 - Current
Retail Sales Associate
Bed Bath N' Table
07.2017 - 09.2019
Retail Sales Associate
Sports Power
03.2014 - 07.2017
Manager
Athlete's Foot
11.2012 - 03.2014
Embroidery Machine Operator
Thread Effects
03.2008 - 11.2012
Embroidery Machine Operator
Monogram IT
10.2005 - 03.2008
Cert IV - Optical Dispenser
ACOD
High School Diploma -
Kempsey High School
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