Summary
Overview
Work History
Education
Skills
Timeline
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Gemil Pineda Gomez

Summary

Adept at haemodynamic monitoring and offering exceptional emotional support, I enhanced ICU team efficiency and patient outcomes at Alfred Health. Leveraging skills in neurological monitoring and healthcare team collaboration, I significantly improved care standards and patient satisfaction, showcasing adaptability and a strong clinical judgment.

Registered healthcare professional with strong background in critical care environments, equipped to handle high-stress situations and complex patient needs. Excel in team collaboration, adapting quickly to evolving circumstances and ensuring optimal patient outcomes. Skilled in advanced patient monitoring, emergency response, and therapeutic interventions. Known for reliability, empathy, and strong communication abilities that enhance patient care and team efficiency.

Overview

13
13
years of professional experience

Work History

Registered Nurse, Intensive Care Unit

Alfred Health
12.2023 - Current
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Recorded details regarding therapies to keep patient charts updated.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
  • Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
  • Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
  • Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
  • Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Worked with physicians and nursing staff to develop treatment protocols addressing patients' current symptom presentation as well as underlying conditions.
  • Delegated work to nursing support staff and monitored performance to protect patients and maintain optimal care standards.
  • Participated in continuing education opportunities to remain current on best practices and advancements within the field of critical care nursing.
  • Handled ventilator support, feeding tubes and central lines.
  • Evaluated the effectiveness of implemented nursing interventions, adjusting care plans as needed to ensure continuous improvement in patient outcomes.
  • Implemented identified treatment plans for patients to maintain stable conditions and achieve reasonable improvements.
  • Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
  • Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
  • Documented and carried out directives of primary intensivists.
  • Contributed to the development of quality improvement initiatives aimed at enhancing patient safety measures within the ICU setting.
  • Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients'' families.
  • Served as an effective liaison between patients, families, and healthcare professionals to ensure clear communication of relevant information.
  • Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
  • Promoted a safe environment by enforcing infection control policies and maintaining a clean, organized workspace.
  • Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
  • Supported needs of medically complex patients with skilled nursing care.
  • Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
  • Effectively managed stressors associated with working in an intensive care setting while maintaining composure under pressure.
  • Administered medications and treatments as prescribed by physicians.
  • Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
  • Enhanced ICU team efficiency by providing continuous education on best nursing practices and protocols.
  • Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
  • Managed patient flow effectively through timely placements upon admission as well as coordinating smooth transfers and discharges.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Evaluated patient histories, complaints, and current symptoms.

Registered Nurse, Neurosurgery

Alfred Health
01.2021 - 12.2023
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Recorded details regarding therapies to keep patient charts updated.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Registered Nurse, Spinal

Austin Health
08.2017 - 01.2021
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Managed patients recovering from medical or surgical procedures.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.

Personal Care Assistant

Northumberland Aged Care Facility
08.2015 - 06.2017
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with daily living activities, running errands, and household chores.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service Help Desk Representative

Maxicare
12.2014 - 04.2015
  • Contributed to the creation of an internal knowledge base for faster issue identification and resolution.
  • Streamlined ticketing system for faster issue resolution and better customer experience.
  • Provided exceptional customer service, leading to increased positive reviews and repeat business.
  • Maintained a high level of product knowledge, ensuring accurate information was provided to customers during support interactions.
  • Reduced call wait times by implementing effective call routing strategies and optimizing staff scheduling.
  • Managed escalated customer issues, taking prompt action to address concerns and maintain positive client relationships.
  • Served as a subject matter expert in troubleshooting software applications used by clients, reducing issue resolution timeframes significantly.
  • Developed comprehensive training materials for new help desk representatives, increasing first-call resolution rates.
  • Supported the implementation of new technologies aimed at enhancing customer experience throughout the support process.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Occupational Health Nurse

DMCI Constructions
02.2014 - 11.2014
  • Delivered array of employee health services at company, which included health screenings and immunizations.
  • Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
  • Managed immunization campaigns, significantly reducing the spread of communicable diseases within the company.
  • Collaborated with interdisciplinary teams to create comprehensive employee wellness programs that addressed physical, mental, and emotional health.
  • Analyzed organizational ergonomics for optimal workstation design that reduced strain-related injuries.
  • Developed return-to-work plans tailored to individual needs that expedited recovery time after illness or injury.
  • Streamlined the workers'' compensation process, ensuring timely payments and proper medical treatment for injured employees.
  • Enhanced employee productivity by providing prompt and effective medical care for work-related illnesses and injuries.
  • Facilitated communication between employees and management regarding occupational health concerns, promoting an open dialogue around workplace safety issues.
  • Led first aid training sessions to increase emergency preparedness among staff members.
  • Assisted with accident investigation program to identify root cause of incidents and near-misses.
  • Developed targeted injury prevention programs through careful analysis of incident trends, leading to fewer workplace accidents.
  • Collaborated with physicians or other licensed practitioners to arrange further medical treatment.

Registered Nurse

Jose Reyes Memorial Medical Center
01.2013 - 12.2013
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Recorded details regarding therapies to keep patient charts updated.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

Customer Service Representative

Convergys
11.2011 - 11.2012
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Internationally Qualified Nurses' Program - Nursing

Monash University
Clayton, VIC
03-2017

Bachelor of Science - Nursing

Angeles University Foundation
Angeles City, Philippines
04-2011

Skills

  • Hemodynamics monitoring
  • ECG
  • Intravenous therapy
  • Neurological monitoring
  • Telemetry monitoring
  • Respiratory maintenance
  • Endotracheal intubation
  • Ethical practice
  • Therapy management
  • Cultural history
  • Ventilator management
  • End-of-life care
  • Clinical judgment
  • Quality improvement
  • Resource utilization
  • Family support
  • Cardiac monitors
  • Problem-solving
  • Patient monitoring
  • Emergency interventions
  • Patient assessment
  • Patient advocacy
  • Honest and dependable
  • Adaptable and flexible
  • Healthcare team collaboration
  • Pain management
  • Task and work prioritization
  • Specimen collection
  • Medication administration
  • Vitals monitoring
  • Reliable and responsible
  • Blood transfusion administration
  • Emotional support
  • Fluid intake and output monitoring
  • Documentation and reporting
  • Decision-making
  • Pulmonary assessments
  • IV setup
  • Shock symptom identification
  • Quality assurance
  • Patient coping mechanisms
  • Staff coordination
  • Diagnostic procedures
  • Medical histories and assessments
  • Electronic charting
  • Condition assessment
  • Sanitation
  • Analytical thinking
  • Trauma nursing core course
  • Family advocacy
  • Medical device monitoring
  • Needs assessment

Timeline

Registered Nurse, Intensive Care Unit

Alfred Health
12.2023 - Current

Registered Nurse, Neurosurgery

Alfred Health
01.2021 - 12.2023

Registered Nurse, Spinal

Austin Health
08.2017 - 01.2021

Personal Care Assistant

Northumberland Aged Care Facility
08.2015 - 06.2017

Customer Service Help Desk Representative

Maxicare
12.2014 - 04.2015

Occupational Health Nurse

DMCI Constructions
02.2014 - 11.2014

Registered Nurse

Jose Reyes Memorial Medical Center
01.2013 - 12.2013

Customer Service Representative

Convergys
11.2011 - 11.2012

Internationally Qualified Nurses' Program - Nursing

Monash University

Bachelor of Science - Nursing

Angeles University Foundation

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Gemil Pineda Gomez