Summary
Overview
Work History
Education
References
Timeline
Generic

Gemma Aisthorpe

Summary

I am a versatile operator, successful at taking on routine and complex challenges in many different environments. I am recognised as driven, dedicated and a hardworking leader. My main attribute to success is my ability to resolve complex situations through tactical and agile thinking, skilled in working under pressure, adopting to new situations and challenges as they arise. I believe in empowering people and creating a cohesive team environment bringing together a unity of purpose and common objective to achieve organisational goals.

Overview

15
15
years of professional experience

Work History

State OpCen Senior Operations Supervisor

SOCC
01.2024 - Current

Notable Experience

  • Successfully lead a statewide scheduled ESCAD outage.
  • Lead statewide GWN upgrades requiring BCP planning for OpCen unable to use mission critical equipment during maintenance windows.
  • Lead OpCens through both scheduled and unscheduled power outages.
  • Lead OpCens through disaster management (Cyclone Jan/Feb 2024).Grounded understanding of the technologies used to run mission critical operations centres.
  • Undertook planning operations and mitigation for complex OpCen technology upgrades - writing, planning and implementation of IAPs and DBNs.

Project Officer

Emergency Management Unit
10.2023 - 01.2024

Notable Experience/Project Work

  • Summer Seasonal Plan, 2024 QAS SMID and IMS Plan, updating of EM Unit of Policy Review Cycle.
  • Proven ability in professional writing and project work.
  • Essential understanding of QAS legislative requirements under the Queensland Disaster Management arrangements.
  • Undertook a collaborative course with QPS Counter Terrorism Committee in counter terrorism exercise management.

Trainee Army Officer

Australian Defence Force Reservist
05.2021 - 01.2024

Performed training to become a General Services Officer with the Australian Army. Retired before completion due to personal restraints. I completed multiple training courses, testing physical, mental and emotional endurance and grit. The experience instilled a true sense of self-motivation and determination.

Upon completion of courses, I received commendation on performance from senior staff.

Room Manager

SOCC
09.2020 - 01.2023

Notable Experience

  • Room Manager duties, leading IMS teams to provide strategic, operational and tactical management of the statewide QAS response to COVID-19.
  • Provide command and control during other concurrent disaster responses.
  • High level reporting and documenting.
  • Delegated authority for day-to-day decision-making processes in leading QAS COVID-19 response.
  • Statewide responsibility and tracking for staff welfare and oversight during pandemic disaster.
  • Responsible for writing and updating pandemic and reviewing/updating statewide disaster plans.

Senior Operations Supervisor Room Manager

SEQACC
07.2019 - 10.2019

Notable Experience

  • Deliverance and implementation the South East Queensland Escalation Strategy.

Senior Operations Supervisor

Patient Safety And Distribution Unit
06.2018 - 01.2020
  • Notable Experience
  • Coordination and collaboration with Regional SOSs during the implementation stages of PACH initiatives.
  • Collaborated with executive leadership on initiatives to align daily objectives with QAS strategic goals.
  • Facilitated effective issue resolution, resulting in improved outcomes for daily operations.
  • Oversight of daily operations, implementing efficient processes such as dynamic deployment opportunities, collaboration with HHS executives, advocating for MEDAI processes and reporting to central office executives.

Officer in Charge (SO1-SO3)

Metro North Region
01.2016 - 01.2019

Notable Experience

  • Metro North Mental Health Coordinator
  • Scene Commander for high rise multi-casualty scenario
  • Hosted QAS Roma Street Ambulance open day
  • Metro North Casual Officer Regional Supervisor
  • Support officer for staff required to go to court days

Operations Supervisor

Metro North Region
01.2016 - 01.2019

Notable Experience

  • Scene Commander duties for various actual and mock multi-casualty scenes (Westfield, High Rise, Brisbane Airport).
  • Represented QAS as a leader and supervisor for an international television series (Ambulance Australia).
  • Participated in the trial PACH initiative.

Clinical Deployment Supervisor

Brisbane Operations Centre
02.2016 - Current

Notable Experience

  • Managed the CDS position when it was a one person role within Brisbane Operations Centre.
  • Worked through an unscheduled ESCAD outage, providing agile thinking in the management of and leadership of EMDs in dispatching guidance.
  • Development and application of deployment strategies for the whole of Brisbane region and assistance of surrounding areas.
  • Experienced in ESCAD and Communication centres technologies.
  • Collaborated in the LiveMum committee.

Stakeholder Training Exercises

Whyte Island
01.2010 - 01.2011

Notable Experience

  • Experienced in mass casualty scenarios and assisted in the operations and management of integration of prehospital cares through the various complexities of leading stakeholder agencies
  • Represented the QAS as a professional when collaborating with QFES, SES, St John, SORT, Federal Police and rural doctors during training exercises and scenarios.

Advanced Care Paramedic

QAS
Various Locations Across Brisbane Metropolitan
01.2010 - Current

Notable Experience

  • Compliance with registration requirements.
  • Compliance with in service mandatory training.
  • Worked through disaster setting throughout multiple Brisbane Floods and Darling Downs Fires.
  • Responsible for mentoring students from university, diploma and GPIP.
  • Engagement in station local ambulance committees.
  • Participation in community events and education sessions such as school visits, Royal Exhibition Show.

Student Paramedic Internship

QAS
Mount Isa Ambulance Station
09.2009 - 11.2009

Notable Experience

  • Worked in rural and remote EA station.
  • Deployment to surrounding areas for coverage to special events with limited resource availably.
  • Fundamental knowledge gained surrounding the complexity of indigenous health outcomes.
  • Required to deliver health expertise to HHS facilities when short staffed for special procedures.

Education

Masters of Business Administration -

QUT
12.2018

Bachelor of Health Science (Paramedic) -

QUT
12.2010

QAS

References

Matt Salter, Acting Director Brisbane Operations Centre 

E: Matthew.Salter@ambulance.qld.gov.au, 

P: 0418 372 114

Jeremy Wickham, Acting Assistant Commissioner, Statewide Planning and Coordination 

E: Jeremy.Wickham@ambulance.qld.gov.au 

P: 0419 429 802

Timeline

State OpCen Senior Operations Supervisor

SOCC
01.2024 - Current

Project Officer

Emergency Management Unit
10.2023 - 01.2024

Trainee Army Officer

Australian Defence Force Reservist
05.2021 - 01.2024

Room Manager

SOCC
09.2020 - 01.2023

Senior Operations Supervisor Room Manager

SEQACC
07.2019 - 10.2019

Senior Operations Supervisor

Patient Safety And Distribution Unit
06.2018 - 01.2020

Clinical Deployment Supervisor

Brisbane Operations Centre
02.2016 - Current

Officer in Charge (SO1-SO3)

Metro North Region
01.2016 - 01.2019

Operations Supervisor

Metro North Region
01.2016 - 01.2019

Advanced Care Paramedic

QAS
01.2010 - Current

Stakeholder Training Exercises

Whyte Island
01.2010 - 01.2011

Student Paramedic Internship

QAS
09.2009 - 11.2009

Masters of Business Administration -

QUT

Bachelor of Health Science (Paramedic) -

QUT

QAS
Gemma Aisthorpe