Gemma Boath

Telstra Spatial Insights Mission (Feb 2022 - May 2024):

• Supported the uplift of Telstra Retail/Spatial Insights hardware and maintained telemetry data.
• Performed benchmark testing on new hardware devices to enhance hardware diversity on the Spatial Insights platform.
• Led the nationwide rollout of 300+ Spatial Insights devices to Telstra Retail stores.
• Provided technical support to customers using the Spatial Insights product.
• Migrated a fleet of 300+ devices to the Azure IoTHub platform.
• Defined, implemented, and trained the Spatial Insights team on change management and incident management processes.
• Completed end-to-end backup and restore procedures, build guides, and operation manuals for the entire Spatial Insights product to achieve operational readiness.
• Gained exposure to end-to-end solutioning.

Video Delivery Networks Mission (Oct 2022 - Jan 2023):

• Designed end-to-end solutions for platform migration.
• Created PowerBI dashboards connected to AWS for generating custom monthly cloud cost reports, including S3 bucket breakdowns through tagging.
• Gained experience in writing AWS Lambda scripts and setting bucket policies to ensure security.

Converged Services Manager Mission (May 2024 - Present)

• Completed low-level design documentation for migrating LOLM (Linx Online Mobile) services from the legacy stack to the new strategic stack.
• Liaised with stakeholders from TPG, Lycamobile, and Telstra to design the end-to-end architecture for Lycamobile's exit from Telstra infrastructure to TPG.
  

• Led a team of 10, managed store finances, and coordinated schedules to enhance productivity and compliance.
• Served as the primary contact for customer inquiries, monitored and maintained the POS system, and optimized product displays.
• Demonstrated strong communication skills by assisting customers and providing sales support.