Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Gemma Brett

Wauchope

Summary

Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Shop Manager

Urbenville Convenience Store and Information Center
10.2021 - 08.2022
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and excellent service.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Managed budgeting and financial planning, maintaining healthy cash flow.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Meat Packer

Northern Cooperative Meat Company
02.2013 - 05.2015
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
  • Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.
  • Supported team members in their tasks when needed, fostering a collaborative work environment that prioritized efficient operations.
  • Ensured meat quality by properly storing and rotating products according to established guidelines.
  • Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes.
  • Collaborated with colleagues to develop and implement process improvements that led to increased output without compromising quality.
  • Reduced workplace accidents through strict adherence to safety protocols during the use of knives, saws, and other equipment.
  • Assisted management in inventory control efforts, monitoring stock levels and promptly reporting any discrepancies or shortages.
  • Counted stock and recorded for inventory recordkeeping.
  • Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
  • Cut meat products with slicing equipment according to size specifications.
  • Picked, packed and processed deli meat products such as cold cuts and Type items.
  • Enhanced production efficiency by consistently maintaining a clean and organized work area.
  • Minimized waste by optimizing usage of raw materials through precise cutting techniques and proper allocation into various product categories.
  • Maximized customer satisfaction through prompt attention to special requests or concerns regarding meat products on display or in orders placed.
  • Expedited order fulfillment by accurately following customer specifications for cuts, weights, and packaging requirements.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Strengthened customer loyalty through provision of knowledgeable guidance on meat selection, preparation techniques, and storage recommendations.
  • Facilitated smooth workflow by timely processing incoming shipments of meat products and ensuring proper storage conditions were met.
  • Ensured seamless communication within the team by proactively sharing information about new product arrivals, departmental updates, or changes in procedures.
  • Contributed to increased sales with effective merchandising strategies for visually appealing meat displays.
  • Improved team productivity by consistently meeting or exceeding individual performance goals in a fast-paced environment.
  • Bolstered company reputation with consistent delivery of high-quality meat products that adhered to internal standards as well as industry regulations.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.
  • Inspected equipment, checking for proper functioning and safety.
  • Monitored meat inventory in cases, restocking with fresh products when needed.
  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.

Housekeeper/kitchen Hand/waitress

Casino Motor Inn and Restaurant
05.2009 - 12.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Housekeeper/ Kitchen Hand

Bounty Motel
03.2007 - 11.2008
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Learned other teammates' work tasks to train as backup.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
  • Implemented new cleaning protocols, resulting in cleaner and more organized kitchen environment.
  • Improved team efficiency by organizing workstations and prep areas before peak hours.
  • Assisted with inventory audits, identifying discrepancies and preventing potential stock issues.
  • Maintained inventory levels, ensuring availability of necessary supplies without overstocking.
  • Reduced food waste by effectively managing food storage and rotation practices.
  • Contributed to menu planning by providing feedback on popular dishes and potential improvements.
  • Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
  • Enhanced food presentation by assisting with final plating and garnishing, improving customer satisfaction.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Streamlined communication between kitchen and service staff, reducing order mistakes and improving dining experience.
  • Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
  • Assisted in food preparation for enhanced meal quality and speed of service.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Stocked and rotated food items according to expiration dates.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Cleaner

Lismore Shopping Square
01.2006 - 03.2007
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Fast Food Worker

Red Rooster
08.2005 - 01.2006
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Made change and returned correct cash and coin to patrons.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
  • Assisted with preparing salads and cold food items.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
  • Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
  • Implemented waste reduction strategy, contributing to cost savings and environmental sustainability.
  • Developed system for quicker food preparation without compromising quality, meeting customer expectations for speed and taste.
  • Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
  • Contributed to promotional activities, increasing awareness of special offers among customers.
  • Participated in regular team meetings to discuss performance and identify areas for improvement.
  • Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
  • Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
  • Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
  • Managed cash register accurately, facilitating smooth transactions for customers.
  • Provided feedback on customer preferences, informing adjustments to menu offerings.
  • Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
  • Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
  • Resolved customer complaints with professionalism, restoring customer confidence in our service.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Shop Assistant

Shillings Chicken
03.2005 - 12.2005
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
  • Supported promotional events by setting up displays and distributing flyers, increasing customer engagement and sales.
  • Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
  • Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Helped customers make informed decisions, providing detailed product information and advice.
  • Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Housekeeper

Country Comforts
05.2004 - 01.2005
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Cashier

IGA Supermarket
10.2003 - 02.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Store operations
  • Tax and payroll
  • Team leadership
  • Decision-making
  • Effective leader
  • Teamwork and collaboration
  • Purchasing and planning
  • Supplier monitoring
  • Payroll administration and timekeeping
  • Direct sales

Languages

English
Full Professional

Certification

Cert 2 in hospitality

Timeline

Shop Manager

Urbenville Convenience Store and Information Center
10.2021 - 08.2022

Meat Packer

Northern Cooperative Meat Company
02.2013 - 05.2015

Housekeeper/kitchen Hand/waitress

Casino Motor Inn and Restaurant
05.2009 - 12.2010

Housekeeper/ Kitchen Hand

Bounty Motel
03.2007 - 11.2008

Cleaner

Lismore Shopping Square
01.2006 - 03.2007

Fast Food Worker

Red Rooster
08.2005 - 01.2006

Shop Assistant

Shillings Chicken
03.2005 - 12.2005

Housekeeper

Country Comforts
05.2004 - 01.2005

Cashier

IGA Supermarket
10.2003 - 02.2004

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Gemma Brett