Gemma Bulow
Townsville
Summary
Residential care professional prepared to contribute expertise in youth development and support. Proven history of creating positive and inclusive environments, while adapting to dynamic needs. Skilled in crisis intervention and team collaboration, demonstrating reliability and flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Southern Cross Support Services
08.2024 - Current
- Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
SENIOR BRANCH ASSISTANT
TRADELINK
10.2023 - 08.2024
- Consistently exceeding customer service expectations while developing strong and maintained client relationships
- Responsible for handling administrative tasks to support daily operations
- Responsible for developing detailed and competitive quotes for high end customers
- Assisted in daily cleaning tasks and everyday branch operations including inventory and stock management
STOCKPERSON/MAINTENANCE SUPPORT
LONGTON STATION
01.2023 - 10.2023
- Responsible for fencing and various maintenance on large active cattle property
- Working remotely in a small crew in challenging conditions, this role involves straining and repairing fences to replacing old fences with new ones
TEACHER AIDE
MOUNT GARNET STATE SCHOOL
07.2022 - 12.2022
- Broad range of support roles including planning and preparation of meals for the children, behaviour management, co-planning and co-documentation of learning experiences to extend students current knowledge of curriculum
ASSISTANT CARER
CARINYA HOME OF THE AGED
01.2021 - 06.2022
- Residential care, supporting residents with personal care, medication and daily routines in accordance with their individualised care plans
- Responsible for Infection control, cultural sensitivity, building trust and demonstrating compassion and transition support for new patients
ELECTRICAL TRADES ASSISTANT
NICHOLAS SCHILLER ELECTRICAL AND EXCAVATIONS
08.2021 - 12.2021
- Range of support roles including cleaning and maintenance of machinery, transporting machinery / equipment to work sites, safe operation of roller, excavator, and loader
- Also assisted in establishing power to domestic and business premises
HEAD STOCKMAN/GOVERNESS
CARINYA STATION
01.2021 - 08.2021
- Assisting children 2–14-year-olds with their homework and study as well as providing a fun and interactive environment
- Responsible for administering meals and medications and taking them to appointments and extracurricular activities
- As head stockperson I was responsible for various station work (Wyndham Station) such as cattle mustering, sorting, branding, horning, castration and tailing cattle, assisting with loading and transportation of livestock
- This involved organizing crews and overseeing in a very broad role
CUSTOMER SERVICE (FOOD & BEVERAGE / CASHIER)
FRESH STREET MARKET IGA; KAIRI HOTEL; MALANDA RSL
07.2018 - 11.2020
- Various positions all requiring excellent customer service, cash handling and reconciliations, cleaning, inventory management and shift work
Education
Bachelor of Nursing - Nursing
CQUniversity
Online11-2026
Skills
- Positive reinforcement
- Mental health support
- Multicultural competence
- First aid and CPR
- Youth supervision
- Program planning
- Youth development
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Attention to detail
- Patient care
- Alzheimer's and dementia care
Certification
Certificate 11 Hospitality and tourism
Certificate 111 in Fitness
Certificate 11 in Rural Operations
Year 12 Completion Certificate
Certificate 11 in Business Administration
Responsible service of alcohol
Timeline
Residential Youth Worker
Southern Cross Support Services
08.2024 - Current
SENIOR BRANCH ASSISTANT
TRADELINK
10.2023 - 08.2024
STOCKPERSON/MAINTENANCE SUPPORT
LONGTON STATION
01.2023 - 10.2023
TEACHER AIDE
MOUNT GARNET STATE SCHOOL
07.2022 - 12.2022
ELECTRICAL TRADES ASSISTANT
NICHOLAS SCHILLER ELECTRICAL AND EXCAVATIONS
08.2021 - 12.2021
ASSISTANT CARER
CARINYA HOME OF THE AGED
01.2021 - 06.2022
HEAD STOCKMAN/GOVERNESS
CARINYA STATION
01.2021 - 08.2021
CUSTOMER SERVICE (FOOD & BEVERAGE / CASHIER)
FRESH STREET MARKET IGA; KAIRI HOTEL; MALANDA RSL
07.2018 - 11.2020
Certificate 11 Hospitality and tourism
Certificate 111 in Fitness
Certificate 11 in Rural Operations
Year 12 Completion Certificate
Certificate 11 in Business Administration
Responsible service of alcohol
Bachelor of Nursing - Nursing
CQUniversity
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