Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Personal Information
References
Timeline
Generic

Gemma Campbell

North Riverwood,NSW

Summary

Currently working full time Monday- Friday, Looking to see what else is available to expand my knowledge, Im a Dedicated and hard worker.

At my current role I was a Inbound/outbound caller which then I got promoted to generate the leads and put the leads into hub-spot so the team could call potential client's

Overview

4
4
years of professional experience

Work History

Careers Consultant

Job Directions
01.2023 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted in refining the sales pitch based on feedback from prospects, resulting in a more persuasive approach when reaching out to potential clients.
  • Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Senior Pick-Pack Manager

Needly Warehouse Peakhurst
06.2022 - 12.2022
  • Through my short time at Needly I quickly moved into the senior pick-packer managerial role
  • This role means I am responsible for the training and managing of new staff, restocking of inventory, using a range of programs such as Dynamics 365 Business Central, Zendesk, Dista and Microsoft Excel
  • Responsible for delegating roles to specific employees, answering phone calls/emails from customers and upholding the company's professional goals
  • My role within the business has offered me vast experience with sending and receiving of invoices.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Pharmacy Assistant

Priceline Pharmacy
01.2020 - 06.2022
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received incoming supplies and stocked in correct locations.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Merchandised over-the-counter goods and rotated stock.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Education

Skills

  • Client Relationship Building
  • Problem-solving skills
  • Organizational abilities
  • Learning Strategies

Awards And Acknowledgements

  • Obtaining ROSA
  • Childcare YES tafe program (completed while studying)

Personal Information

Date of Birth: 07/11/03

References

  • Mina Rofail, Pharmacist, At Priceline Campbelltown Mall, 0416879900
  • Abu Shaid, Store Manager At Priceline Campbelltown mall, 0425150276,
  • Kayla Carrol, Manager At Needly Peakhurst 0452213669
  • Sergio Sousa Manager At Job Directions Liverpool 0405244263

Timeline

Careers Consultant

Job Directions
01.2023 - Current

Senior Pick-Pack Manager

Needly Warehouse Peakhurst
06.2022 - 12.2022

Pharmacy Assistant

Priceline Pharmacy
01.2020 - 06.2022

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Gemma Campbell