Gemma Coggins
Buderim,Australia
Summary
Adept at enhancing customer satisfaction and resolving conflicts, my tenure at BUSHkids underscored my ability to tailor educational sessions and foster collaborative problem-solving. Specializing in advocacy and facilitation techniques, I've successfully managed diverse teams and programs, significantly improving service accessibility and participant outcomes without exceeding budget constraints.
Overview
19
19
years of professional experience
Work History
Early Intervention Facilitator (Case-holder)
BUSHkids
Maroochydore, QLD
10.2021 - Current
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Assessed participant learning needs in order to tailor sessions accordingly.
- Resolved conflicts between participants using effective communication skills.
- Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Encouraged collaborative problem solving through active listening techniques.
- Analyzed data from surveys and assessments to identify trends or patterns among participants.
Therapy Assistant
Brightstart Early Intervention
Kuluin, Australia
10.2020 - Current
- Carrying out therapy programs for children aged between 3 and 10 yrs
Short Breaks Coordinator
Somerset County Council
Somerset, UK
07.2017 - 04.2019
- An integral part of the Disability Early Help Team
- Role included managing referrals and case load
- Procuring and brokering services with local stakeholders for the ease of access of services and support for children and families with a disability within their community
- Managing and supervising Short Break activity days across the region for children and young people (8-18yrs) to access during holiday periods
- Providing advice and assistance to families regarding funding applications
- Facilitating term-time clubs for children and young people
Educational and Behaviour Therapist
The Brainwave Centre
Bridgwater, UK
05.2016 - 05.2017
- Working in a multi-disciplinary team, assessing children and teaching therapy programmes to parents of children with intellectual and physical disabilities
- Education therapy involved assessing a child's cognitive and developmental level and providing exercises, activities, strategies and advice to parents, resulting in a home based therapy programme for their child
Behaviour Intervention Therapist and Educator
Community Resource Centre
Biloela, Australia
08.2011 - 06.2015
- Working in a multi-disciplinary team with the Occupational Therapist, Speech Pathologist and Educator
- My role included providing behavioural intervention and therapy support in schools to children with verified diagnoses of Autism Spectrum Disorder (ASD), Physical Impairment, Hearing Impairment, Emotional Behavioural Disorder, Speech Language Impairment, Intellectual Disability and Visual Impairment
- The majority of my role was ascertaining functions of behaviour through behaviour assessment, providing advice and resources to teachers and parents with regards to shaping behaviour using positive reinforcement schedules and teaching social skills programmes to children with ASD
- I am a trained facilitator of The Secret Agent Society Programme, developed by Renae Beaumont
- This is an evidence-based programme taught to groups of 6 students aged between 8 and 12 over a nine week period, with a heavy component of parent and school partnership for the child to be able to achieve a successful outcome
Programme Coordinator
Community Resource Centre
Biloela, Australia
08.2011 - 06.2015
- Managing and overseeing the 'Holiday Life Skills' Programme that ran during the summer holidays for local children with a verified diagnosis
- Duties included correspondence with schools and parents; recruiting; planning and managing staffing; researching and planning excursions, session activities and timetable and securing guest workshop-facilitators; managing costings and budgets; writing case studies for future funding and preparing acquittals, evaluations and applications to secure future funding for the organisation
Professional Development (PD) Coordinator
Community Resource Centre
Biloela, Australia
08.2011 - 06.2015
- Organising PD included researching and contacting potential presenters to present workshops for Allied Health providers and practitioners, educators and the wider community; planning and organising details such as advertising, numbers of attendees; venue; travel and accommodation; catering resources; overseeing of budget and finalising invoices
Tutor of English as a Second Language, Migrant Adult Students
Teys Australia
Biloela, Australia
01.2011 - 09.2011
- Adhering to TAFE Queensland
- Programmes in preparation for examination
- Monitoring and evaluating student progress
- Working with individuals and large groups
- Students from Brazil, China and Vietnam
Senior Support Worker
The Wessex Autistic Society
Christchurch, UK
11.2007 - 01.2011
- Supporting adults with disabilities in supported living homes
- Assisting tenants to lead independent lives, supporting tenants to make responsible day to day choices with shopping, personal hygiene, dietary needs and supporting them in general day to day living
ABA Tutor (Applied Behavioural Analysis)
Saplings School for Children with Autism
Rathfarnham, Dublin
01.2006 - 10.2008
Education
Certificate 4 in Disability -
RPL Skills Certified
02.2025
Diploma in Child, Youth and Family Intervention -
RPL Skills Certified
02.2025
Bachelor of Science Joint Honours Degree - Early Childhood Studies, Educational Studies
Oxford Brookes University
UK06.2005
Advanced General National Vocational Qualification - Health and Social Care
Yeovil College
Yeovil, Somerset, UK06.1999
9 G.C.S.E's - Grades A-C
Wadham Community School
UK06.1997
Skills
- Task delegation
- Advocacy
- Negotiation
- Assertiveness
- Inclusivity
- Facilitation techniques
References
Available on request.
Interests And Volunteering
- Treasurer Callide Dawson Special Needs Support Group Committee Biloela, Australia
- Teaching African Drumming for children and adults with disabilities Biloela, Australia
- Secured an $8000 grant to purchase drums and percussion instruments for the Community Resource Library
Training And Professional Development
- Information Governance
- Tuning into Kids
- Brain Development
- Exploring Social Networks
- Emotion Coaching
- Child Protection
- Children with Disability
- Female Genital Mutilation
- Prevent (Radicalisation)
- Team Teach
- Intensive First Aid
- Child Safeguarding
- Moving and Handling of People (Aid Training)
- Health and Safety & Fire Safety (iHASCO)
Timeline
Early Intervention Facilitator (Case-holder)
BUSHkids
10.2021 - Current
Therapy Assistant
Brightstart Early Intervention
10.2020 - Current
Short Breaks Coordinator
Somerset County Council
07.2017 - 04.2019
Educational and Behaviour Therapist
The Brainwave Centre
05.2016 - 05.2017
Behaviour Intervention Therapist and Educator
Community Resource Centre
08.2011 - 06.2015
Programme Coordinator
Community Resource Centre
08.2011 - 06.2015
Professional Development (PD) Coordinator
Community Resource Centre
08.2011 - 06.2015
Tutor of English as a Second Language, Migrant Adult Students
Teys Australia
01.2011 - 09.2011
Senior Support Worker
The Wessex Autistic Society
11.2007 - 01.2011
ABA Tutor (Applied Behavioural Analysis)
Saplings School for Children with Autism
01.2006 - 10.2008
Certificate 4 in Disability -
RPL Skills Certified
Diploma in Child, Youth and Family Intervention -
RPL Skills Certified
Bachelor of Science Joint Honours Degree - Early Childhood Studies, Educational Studies
Oxford Brookes University
Advanced General National Vocational Qualification - Health and Social Care
Yeovil College
9 G.C.S.E's - Grades A-C
Wadham Community School
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