Gemma Cooper
Gold Coast,QLD
Summary
Veterinary professional with extensive experience in the industry, specializing in patient care and team leadership. Demonstrated success in enhancing operational efficiency through strategic inventory management and adept conflict resolution. Committed to promoting a positive workplace culture while delivering exceptional service under pressure.
Overview
14
14
years of professional experience
Work History
Veterinary Nurse
SASH
Robina, QLD
03.2025 - Current
- Coordinated with other animal healthcare staff members to ensure quality patient care and smooth operations of the ECC department.
- Maintained accurate medical records on all patients using veterinary software programs.
- Work within a team to create a positive culture and a high standard of patient care, upholding the values of SASH.
- Used non-aggressive animal management to restrain animals during examinations, and inspire the younger generation of hospital attendants.
Senior Veterinary Nurse
Advanced Care
Kensington, VIC
02.2024 - 02.2025
- Conducted all aspects of veterinary nursing in a specialist referral hospital.
- Acted as a patient advocate, implemented total patient care, and liaised with the department, offering feedback and suggestions for smoother operations.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Nurse Manager
Animal Emergency Centre
Moo, VIC
02.2022 - 01.2025
- Managed multiple teams productively including Customer Service, Nursing, Hospital Attendants and Volunteers.
- Reviewed candidate applications, undertook interviews and onboarding.
- Oversaw daily workloads and workflow for smooth operations in one of the three Emergency Centers.
- Conducted regular employee performance evaluations to offer constructive feedback and be open to feedback for my management skills and styles.
- Supported HR staff with recruiting, confidential team issues and payroll.
- Maintained records of payroll, attendance, and rostering for multiple team members.
- Organised inventory, maintained stock control and stock take using various computer software programs and Cubex.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs. Displayed conflict resolution skills.
Floor Supervisor
Lort Smith Animal Hospital
North Melbourne , VIC
01.2011 - 11.2022
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Provided leadership during times of change or crisis situations.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Established solid relations with leadership and staff by attending board meetings and coordinating information exchanges between departments. Allowing all teams to feel heard, seen and actioned.
- Explained policies, procedures and services to patients.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Undertook budget planning, organising expenditures and coordinating reporting and stack take.
- Participated in continuing education programs related to veterinary nursing practices.
Education
Diploma of Human Recourse Management
Monarch Institude
08-2024
Certified Yoga Instructor
School Yoga Institute
03-2020
Certificate III Business
The Centre Wangaratta
01-2016
Certificate II in Animal Studies
TAFE NSW
NSW03-2006
Some College (No Degree) - Certificate IV in Veterinary Nursing
TAFE NSW
NSWSkills
- Patient care
- Veterinary software
- Customer service
- Team leadership
- Inventory management
- Conflict resolution
References
References available upon request.
Timeline
Veterinary Nurse
SASH
03.2025 - Current
Senior Veterinary Nurse
Advanced Care
02.2024 - 02.2025
Nurse Manager
Animal Emergency Centre
02.2022 - 01.2025
Floor Supervisor
Lort Smith Animal Hospital
01.2011 - 11.2022
Diploma of Human Recourse Management
Monarch Institude
Certified Yoga Instructor
School Yoga Institute
Certificate III Business
The Centre Wangaratta
Certificate II in Animal Studies
TAFE NSW
Some College (No Degree) - Certificate IV in Veterinary Nursing
TAFE NSW
Similar Profiles
Daniel LethbridgeDaniel Lethbridge
Head of Therapies at SASHHead of Therapies at SASH
Ki WilsonKi Wilson
Retail Associate at SashRetail Associate at Sash
Crystal LeighCrystal Leigh
Ophthmology/ Theatre Nurse at SASHOphthmology/ Theatre Nurse at SASH