Gemma De Filippi
Alexandra,WA
Summary
I am dependable, hardworking and passionate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
I seek to maintain a position that offers professional challenges to which I can extend my skills.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Kitchen Warehouse
11.2023 - Current
- Answer customer questions about products and services, help locate merchandise
- Create inviting environment for customers by maintaining store organisation and cleanliness
- Answer incoming calls to provide product information and features and to answer general inquiries
- Responsibility of handling customer orders and pickups
- Maintain an organised backroom for easy access to stock when replenishing shelves.
- Assist customers with prompt and polite support in-person and via telephone
- Manage efficient cash register operations
Netball Coach - Volunteer
Landsdale Netball Club
03.2021 - Current
- Analyse game footage to identify areas for improvement, providing valuable feedback to players for growth opportunities
- Develop relationships with team members to provide ongoing support and encouragement
- Organising training, rosters and game rotations
- Frequent communication with parents
- Being present and punctual to weekly training and games
- Increase athlete motivation with engaging drills and exercises designed to challenge their abilities and develop resilience
Crew Trainer
Red Rooster
05.2018 - Current
- Maintaining cleanliness of the store
- Being friendly, approachable, and building customer loyalty
- Learning the full menu and ability to make all food listed
- Competent with POS software
- Communication and customer service
- Working in a team in a fast-paced and busy environment
- Effective cash management
- Set positive example for team members by providing high-quality, efficient service
- Mentor new employees, sharing best practices for effective instruction
University Work Placement
St Anthony's School
11.2023 - 11.2023
- Develop and implement classroom routines to address varying student needs
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies
- Created lessons plans and resources to facilitate learning
- Engaged in professional communication with teachers and the school
Education
Bachelor of Education (Primary) -
Edith Cowan University
Joondalup2026
Ballajura Community College
Ballajura, WA01.2021
Skills
- Customer service and communication
- Effective time management
- Working well within a team
- Patient
- Self-management
- High level social media skills
- Resilient
- Maintaining safe work practices
- Attention to detail
- Competency with Microsoft Word, PowerPoint, Excel, Outlook
References
ZAIN JANJUA - Employer, Red Rooster
0432 694 261
HAYLEY BIRD - Assistant Manager, Kitchen Warehouse
0428 879 914
Teaching, Personal health and fitness, Netball
Outside of work and study, I spend a lot of my time involved in community sports. I am very invested in my personal health and fitness and I love playing netball. Coaching for my club allows me to keep engaged with the community and extend on what I study; teaching.
Additional Information
I possess a Working With Children Check (WWC) and a Nationally Coordinated Criminal History Check (NCCHC) which may be presented upon request.
Timeline
Retail Assistant
Kitchen Warehouse
11.2023 - Current
University Work Placement
St Anthony's School
11.2023 - 11.2023
Netball Coach - Volunteer
Landsdale Netball Club
03.2021 - Current
Crew Trainer
Red Rooster
05.2018 - Current
Bachelor of Education (Primary) -
Edith Cowan University
Ballajura Community College
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