Summary
Work History
Education
Skills
Cooking
Timeline
Generic

Gemma Fraser-Donoghue

Mildura,VIC

Summary

Proven Customer Service Representative at Red Rooster, adept in conflict resolution and problem-solving, significantly enhancing customer loyalty. Excelled in a fast-paced environment, mastering money handling and active listening, ensuring swift, empathetic resolution of complaints. Demonstrated critical thinking and prioritization, boosting client relations and satisfaction.

Work History

Customer Service Representative

Red Rooster
01.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fast paced work environment
  • cash handling
  • Packing orders
  • Answering phones


Education

No Degree -

Red Cliffs Secondary Collage
Red Cliffs, VIC
01.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Client Relations
  • Customer satisfaction measurement
  • Order Processing
  • Prioritization

Cooking

I love to make food. Enjoy new flavours and trying new things 

Timeline

Customer Service Representative

Red Rooster
01.2022 - 07.2022

No Degree -

Red Cliffs Secondary Collage
Gemma Fraser-Donoghue