Gemma Geary
Coorparoo,QLD
Summary
In my role as Project Payments Lead for the NBN N2P Project at Service Stream, I've developed a diverse skill set vital to project success. This includes proficient team leadership, meticulous deadline management, and ensuring high-quality review of subcontractor claims. Proficient in Microsoft Office and PIMS, I streamline project operations effectively.
Recognised for my strong work ethic, attention to detail, and organisational skills, I am committed to achieving excellence.
Eager to tackle new professional challenges in a dynamic industry, I am committed to fostering a positive team culture and drive sustained success.
Overview
12
12
years of professional experience
Work History
Project Payments Lead
Service Stream
10.2023 - Current
- Supervising and providing mentorship to a small team of two junior staff within the NBN N2P Completions Team.
- Enforcing adherence to the established 7-day subcontractor SLA claim review period while maintaining a high standard of review quality.
- Facilitating weekly team meetings to discuss project updates, troubleshoot any challenges, foster idea exchange, and provide necessary support.
- Compiling a comprehensive weekly report detailing project-related risks, particularly focusing on financial and construction disputes, for review by the management team.
- Ensuring the completeness and accuracy of all relevant documentation, artefacts, and files prior to submission for Practical Completion to the client.
Gaming Attendant / Food and Beverage Staff
Easts Leagues Club
04.2012 - 03.2024
- Cash handling (large sums of money)
- Deliver gaming payouts
- Appropriately communicating with and responding to people with addictions
- Safe handling of food and beverages
- Clearance of poker machines
- Fixing poker machine errors
- Waitressing
- Bar Tending
- Catering for functions
- Rectifying customer complaints
- Cleaning.
Project Coordinator
Service Stream
11.2022 - 10.2023
- Orchestrated the efficient processing of high-volume claims, guaranteeing precise and punctual completion of daily tasks.
- Enforced strict adherence to project timelines, ensuring the prompt review of claims within the contractual 7-day contractor SLA review period.
- Implemented thorough reviews to validate subcontractor claims before granting approval for payment, maintaining compliance with appropriate standards.
- Challenged subcontractor claims tactically when they fell short of safety protocols or artefact specifications.
- Provided comprehensive support and guidance to subcontractors in rectifying disputed claims, facilitating their approval for payment.
Senior Residential Care Worker
Mercy Community Services
10.2021 - 11.2022
- Providing high quality service to young people in care
- Meeting the daily care needs of young people
- Leading and supervising a team of Residential Care Workers
- Conducting fortnightly team meetings
- Conducting monthly supervisions with all team members
- Transporting young people
- Daily shift reports completed accurately
- Reporting and documenting incidents
- Filing maintenance requests
- Adherence to all policies and procedures.
Childminding Worker
Goodlife Health Clubs
11.2020 - 11.2021
- Supervise and monitor safety of children whilst in the facility
- Entertaining children by playing games, reading and educational activities
- Assisting children with their personal hygiene
- Maintain a clean and tidy environment.
Membership Services Representative
Goodlife Health Clubs
10.2018 - 11.2021
- Greeting members
- Member inductions
- Membership sales
- General administration duties
- Cash handling/point of sale
- Member account enquiries
- Client overdue account contact/resolution
- Supervising CCTV of pool and other zones of gym to ensure safety
- Service calls
- Logging maintenance issues
- Gym software knowledge (Clubware).
Personal Trainer
Goodlife Health Clubs
11.2019 - 04.2020
- New member inductions
- Assist clients with goal setting and healthy lifestyle guidance
- Guiding, supervising and spotting clients through their program
- Program writing
- Client measurements
- Assistance with running and instructing club-based challenges.
Education
Year 12 Certificate -
Loreto College
Certificate III + IV in Fitness -
Fit Education
Certificate IV in Youth Work -
Australian College of Community Services
Skills
- Relationship Development
- Attention to Detail
- Time Management
- Microsoft Office Proficiency
- PIMS Proficiency
- Data Entry Efficiency
References
- Shelley Sturla, Goodlife Health Clubs, 0417 449 427
- Jordan Bailey, Easts Leagues Club, 0401 184 718
Timeline
Project Payments Lead
Service Stream
10.2023 - Current
Project Coordinator
Service Stream
11.2022 - 10.2023
Senior Residential Care Worker
Mercy Community Services
10.2021 - 11.2022
Childminding Worker
Goodlife Health Clubs
11.2020 - 11.2021
Personal Trainer
Goodlife Health Clubs
11.2019 - 04.2020
Membership Services Representative
Goodlife Health Clubs
10.2018 - 11.2021
Gaming Attendant / Food and Beverage Staff
Easts Leagues Club
04.2012 - 03.2024
Year 12 Certificate -
Loreto College
Certificate III + IV in Fitness -
Fit Education
Certificate IV in Youth Work -
Australian College of Community Services
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