Gemma Gow
Wollongong,NSW
Summary
Highly motivated and passionate psychology student with strong foundational knowledge in human behaviour, organisational dynamics and talent management. Adept at applying psychological principles to enhance employee well-being and organisational effectiveness. Eager to leverage academic knowledge and hand-on experience in HR practices to support organisational goals and drive employee engagement
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank Of Australia (CBA)
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Assisted in training new employees and participated in cross-training with other departments.
- Adherence to strict internal and external regulation pertaining to identification, risk management, financial advice provision and management of feedback.
Salon Assistant - 3rd Year Hairdressing Apprentice
Bulli Studio
10.2018 - 02.2023
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
Education
Bachelor of Science - Psychological Science, Majoring in Human Resources
Univeristy of Wollongong
Wollongong10.2025
High School Diploma -
Holy Spirit College
Bellambi10.2019
Skills
- Risk management
- Financial product/service knowledge
- (KAPLAN) Tier 2 accreditation to provide general & personal advice in deposit & non-cash payment products
- Workplace Adaptability
- Human Resources Knowledge
- Empathy & Patience
- Technology adaptability
- Adhering to legal regulations and internal policies
- Time management
- Strict adherence to organisational objectives and KPIs
- Customer service de-escalation techniques
- Documentation & Reporting
References
Rebecca Bettiol - Human Resources and Operations Coordinator at Bulli Studio
- Contact details: 0406 998 119
- Work address: 236 Princes Hwy, Bulli NSW 2516
Liz McDonald - Commonwealth Bank of Australia Team Manager
- Contact details: 0405634676
- Work address: Shop 5, Building 2/1 Locomotive St, Eveleigh NSW 2015
Timeline
Customer Care Specialist
Commonwealth Bank Of Australia (CBA)
06.2023 - Current
Salon Assistant - 3rd Year Hairdressing Apprentice
Bulli Studio
10.2018 - 02.2023
Bachelor of Science - Psychological Science, Majoring in Human Resources
Univeristy of Wollongong
High School Diploma -
Holy Spirit College
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