Gemma Perna-Hague
Burton,SA
Summary
My name ia Gemma Louise Perna-Hague, i am Currently 18 years of age.
I am a newly high school graduate looking to expand my skill level and learn new skills that will help me in the future. Currently looking for a change of work environment and I am open to anything!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Promotions Team Member
Woolshed On Hindley
04.2024 - Current
- Developed creative promotional strategies, resulting in increased product sales during events.
- Enhanced member experience by providing efficient and friendly customer service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Ensured compliance with local laws and regulations by enforcing responsible alcohol service practices among staff members.
- Upheld strict regulations for safe alcohol service.
Retail
Bunnings Warehouse
08.2021 - Current
- Developed strong relationships with key retail partners, fostering loyalty and trust for long-term business growth.
- Worked flexible schedule and extra shifts to meet business needs.
- Educated multi-level retail associates about product benefits.
- Greeted customers entering store and responded promptly to customer needs.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Fast Food Worker
Mr Potato
01.2024 - 05.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Completed store opening and closing procedures and balanced tills.
Cafe Worker
Parco Espresso
03.2023 - 09.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Carpenter
Ausco Modular
07.2022 - 02.2023
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
Fast Food Worker
KFC
07.2021 - 03.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Mark Oliphant College
Munno Para West, SA11.2023
Skills
- Brand Awareness
- Analytics tracking
- Target Audience Identification
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Time Management
- Critical Thinking
- Decision-Making
- Relationship Building
- Work Planning and Prioritization
Certification
First Aid
RSA
White Card
Open Cablers Licence
Timeline
Promotions Team Member
Woolshed On Hindley
04.2024 - Current
Fast Food Worker
Mr Potato
01.2024 - 05.2024
Cafe Worker
Parco Espresso
03.2023 - 09.2023
Carpenter
Ausco Modular
07.2022 - 02.2023
Retail
Bunnings Warehouse
08.2021 - Current
Fast Food Worker
KFC
07.2021 - 03.2022
High School Diploma -
Mark Oliphant College