Gemma Hanson-Crickmore

• Collaborated and promoted communication between residents, families, staff , multi- disciplinary teams, volunteers and external agencies to work towards residents care plan and goals
• Manage and oversee case management for residents within facility and promote and environment which fosters needs/ goals of each resident through effective care planning
• Supervise and support clinical team in their role to provide care for residents. Foster and promote growth and change within sector for improvement
• Actively listened to residents and families and handled concerns quickly. If needed resolved through case conferencing and escalated major issues to manager
• Liaise with multi-disciplinary team to provide quality care for each residents individual clinical needs and referred to external providers as needed
• Trained and regularly mentored clinical team on performance- and customer service techniques to improve practice and gave timely feedback on achievement's and opportunities to develop
• Collaborated with quality lead to improve processes and support ongoing improvements within facility to meet regulatory needs
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals through clinical meetings and on the job advice and support
• Interpret audits, trends and identify areas of practice to be improved and managed process of continuous improvement
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Respond to incidents,allegations of abuse and service disruptions and provided conflict resolution to staff, residents and families
• Monitored equipment, stocking levels and managed unsafe practices and systems through WHS
• Share knowledge, provide training, mentoring and peer support

• Supported facility manager in day to day operations of facility of 100 bedded nursing home with dementia services
• Oversee clinical teams to ensure residents needs and expectations are met
• Responded to residents/ families concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Mentored and supported new staff members to apply best practices and follow procedures.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Developed and implemented new procedures and policies to improve operational productivity.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on safe practices and learning job role
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts with staff rostering
• Covered 6 months ACFI leave and maintained
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Care agency with over 2400 weekly contracted hours with both private and local government contracted care hours
• Nursing agency supporting local providers with RN, CSE and domiciliary staffing
• Oversee clinical team to ensure clients needs are met and ongoing goals are implemented
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Responded to emergency situations and provided support to promote client safety and wellbeing.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Communicated with healthcare providers to facilitate continuity of care.
• Evaluated clients progress and adjusted service plans to address areas of concern.
• Maintained detailed records in compliance with agency standards and regulations.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained network of community resources to provide most comprehensive support services possible to clients.
• Assessed clients and developed plans to meet needs.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Arranged transportation and documented details of discharge transition plans.
• Developed and implemented training programs for care staff to enhance skills and knowledge.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Successfully negotiated client contract renewals to create increased revenue.
• Covered regularly as service manager when on leave

• Worked as bank staff nurse to cover shifts needed in a 30 bedded care facility which specialised in dementia and acquired brain injury residents and complex high needs
• Collaborated with clinical team to quickly assess residents and deliver appropriate treatment while managing rapidly changing conditions.
• Worked with multi disciplinary team for best out comes for residents health and clinical needs
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to residents and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Provided direct resident care, stabilized residents and determined next course of action.
• Managed EOL needs and care planning for residents
• Managed care from admission to discharge.

• Worked as bank staff nurse to cover shifts needed in a nursing home with 12 nursing beds aged care related
• Collaborated with clinical team to quickly assess residents and deliver appropriate treatment while managing rapidly changing conditions.
• Worked with multi disciplinary team for best out comes for residents health and clinical needs
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to residents and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Provided direct resident care, stabilized residents and determined next course of action.
• Managed EOL needs and care planning for residents
• Managed care from admission to discharge.

• New Graduate post- Theatre duties including pre-op care/ scrubbing and rotating in theatres/ recovery.
• After 18 months - Women's services- Pre and post op patients/ counselling women/ clinics
• Re-deployment as womens services ward closed 15 beds- Accident and Emergency working in both major and minor department and covering shifts for rotation
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Managed care from admission to discharge.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

• Worked as bank staff nurse to cover shifts needed in 52 bedded facility with dementia support
• Collaborated with clinical team to quickly assess residents and deliver appropriate treatment while managing rapidly changing conditions.
• Worked with multi disciplinary team for best out comes for residents health and clinical needs
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to residents and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Provided direct resident care, stabilized residents and determined next course of action.
• Managed EOL needs and care planning for residents
• Managed care from admission to discharge.

-Small owner ran residential aged care home with 19 beds

-Completed traineeship in Aged Care

- Progressed to Senior care role/ supervisory role

-Medication training

-Studied for level 4 registered managers award

- Small home setting with 19 residents

Key Responsibilities

• Ensuring residents needs are met through providing high quality planned care that is personal to the individual.

• Working alongside multi-disciplinary team members to support residents to live independently.

• Keeping residents and staff safe from harm and promoting best practice.

• Managing the team to deliver best possible outcomes for the residents.