Gemma Harrison
Coomera,QLD
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Saint Coffee Collective
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
Crew Member
Guzman Y Gomez
10.2019 - 04.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Bachelor of Health Sciences - Social Work
Griffith University
Gold Coast, QLD01.2027
High School Diploma -
Upper Coomera State College
Upper Coomera 11.2022
Diploma of Business -
Aurora Training Institute
Upper Coomera 08.2022
Skills
- Excellent Memory
- Coffee Machinery
- Critical Thinking
- Customer Engagement
- Food Running
- Cleaning and Sanitation
- Fast and Efficient Service Worker
- Reliable Team Worker
Certification
- [RSA], - [2020]
Timeline
Barista
Saint Coffee Collective
05.2023 - Current
Crew Member
Guzman Y Gomez
10.2019 - 04.2023
Bachelor of Health Sciences - Social Work
Griffith University
High School Diploma -
Upper Coomera State College
Diploma of Business -
Aurora Training Institute
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