Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
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Gemma Hawkins

Summary

Having spent eight years working in the service industry as a fully trained barista, bartender and server, I can confidently say I am a friendly and fast-working barista/server. For the past several years I have been travelling whilst working across multiple sectors, gaining valuable experience which I have carried forward from job to job. I travelled from Cambodia to New Zealand before settling in Canada for four years. My experience lists varying degrees of management between cafés, bars, fine dining restaurants and reception work. Travelling alone has given me the confidence to be independent, motivated and organised as well as an appreciation and respect for other cultures. I enjoy working in teams of any size and always strive to deliver the best customer experience possible. I am confident in cash handling, management and consider myself to be a quick and efficient learner.

Overview

6
6
years of professional experience

Work History

Barista/Server

Alpine Cafe
12.2022 - 03.2024
  • Offering full range of support from food running, making drinks, taking orders, greeting guests and ensuring the cafe is running smoothly
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building relationships with regular customers
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.

Spa Receptionist Supervisor

The Spa At Whistler
03.2022 - 12.2022
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Streamlined appointment scheduling for increased efficiency and optimal time management.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.

Barista/Cashier

Thierry Chocolates
11.2020 - 11.2021
  • Actively engage with guests cultivating relationships and ensuring guest satisfaction, provide expert detailed information on our product line, handling customer transactions, maintain a fully stocked, tidy and clean environment, close down and set out cash till at the end of the night, worked with leadership to help create solutions for guest relations, managing the bar during busy periods, trained and supervised new baristas

Barista

Heris Pears (Vegan cafe/gf café)
02.2020 - 09.2020
  • Prepared all types of house beverages whilst developing my skills in latte art, oversaw quality of all food served in the coffee shop, accepting postmates and ensuring that product is ready on time, counted and distributed tips to the team, responsible for opening and closing the café in mornings and evenings

Supervisor

Costa Coffee (UK)
12.2018 - 02.2020
  • Responsible for creating and administering weekly work schedules for the Costa Coffee team, maintained weekly inventory reports and placing orders when necessary to upper management, responsible for making sure that service was always efficient but professional, trained and supervised all wait staff for my particular branch

Bartender

The Library (Wellington, New Zealand)
06.2018 - 12.2018
  • Greeted guests in a friendly manner as they entered the premises and informed them about our weekly 'specials' cocktail menu, took customer orders and entered them into the point-of-sale system, mixed cocktails and poured other beverages in a swift, professional and timely manner, kept the bar, line, and backroom clean and tidy at all times

Barista/Server

Arabia Café (New Zealand)
05.2018 - 12.2018
  • Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively, washed dishes and restocked the bar line for continued fast service with a smile

Education

Animal Care Level 3 Diploma -

Kendal College

TEFL Certificate -

Cambodia

Skills

  • Teamwork
  • Communication
  • Decisiveness
  • Interpersonal Skills
  • Friendly and outgoing
  • Empathy
  • Exceptional customer service
  • MS Office

Accomplishments

  • Developed a brand new cocktail menu which increased sales by 70% and increased the bar's social media following by 500+
  • Qualified for the Gold Barista badge, consecutively creating 3 latte art patterns
  • Qualified for a TEFL certificate, allowing me to teach English around the world
  • Travelled to Cambodia to raise funds for starving families in the local areas whilst also working in the Elephant Sanctuary nearby, cleaning and feeding the elephants

References

References available upon request.

Hobbies and Interests

  • Cooking & Baking
  • Travel
  • Nature Conservation
  • Beauty & Fashion

Timeline

Barista/Server

Alpine Cafe
12.2022 - 03.2024

Spa Receptionist Supervisor

The Spa At Whistler
03.2022 - 12.2022

Barista/Cashier

Thierry Chocolates
11.2020 - 11.2021

Barista

Heris Pears (Vegan cafe/gf café)
02.2020 - 09.2020

Supervisor

Costa Coffee (UK)
12.2018 - 02.2020

Bartender

The Library (Wellington, New Zealand)
06.2018 - 12.2018

Barista/Server

Arabia Café (New Zealand)
05.2018 - 12.2018

Animal Care Level 3 Diploma -

Kendal College

TEFL Certificate -

Cambodia
Gemma Hawkins