Gemma Jones
Wallan
Summary
Dynamic and customer-focused professional with experience at McCafe, excelling in beverage preparation and exceptional customer service. Proven ability to enhance customer satisfaction through effective problem-solving and product upselling. Recognized for maintaining cleanliness standards and fostering a positive team environment, ensuring efficient operations and memorable experiences for patrons.
Overview
2026
2026
years of professional experience
Work History
Coffee Barista
McCafe
2015 - 05.2025
- Prepared and served high-quality coffee beverages following established recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, enhancing overall experience and satisfaction.
- Operated espresso machines and brewing equipment efficiently to meet customer demand.
- Handled cash transactions accurately, ensuring proper register balance at shift end.
- Trained new baristas on standard operating procedures and customer service protocols.
- Monitored inventory levels, restocking supplies as necessary to minimize shortages.
- Implemented best practices for beverage presentation, improving aesthetic appeal of drinks.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Hairdressing Apprentice
Morrison Hair
2019 - 05.2021
- Assisted stylists in executing haircuts, color treatments, and styling services.
- Maintained cleanliness and organization of workstations and tools.
- Supported client consultations by understanding preferences and suggesting suitable styles.
- Learned to operate salon equipment safely and efficiently under supervision.
- Observed experienced stylists to gain insights into advanced techniques and customer service skills.
- Participated in training sessions to enhance product knowledge and application methods.
- Managed inventory supplies by tracking usage and restocking as needed.
- Engaged with clients to ensure satisfaction and address concerns promptly.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
- Collaborated with senior stylists on complex procedures for optimal results and skill development.
- Gained proficiency in various hairdressing techniques, such as cutting, coloring, and styling, through hands-on training under experienced stylists.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Developed strong time management skills by balancing multiple appointments and tasks simultaneously.
- Assisted in boosting salon revenue by promoting and selling hair care products to customers.
- Offered color swatches to help clients choose desired hair color.
- Educated customers on products to maximize benefits.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client return rate by building rapport through friendly conversation and professional demeanor.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- VERTICAL Reduced wait times between appointments by efficiently preparing stations for each client''s specific needs.
- VERTICAL Prioritized customer safety by adhering to strict hygiene protocols throughout all procedures.
- Improved customer retention with exceptional interpersonal skills and attentive service.
- Cultivated a loyal clientele base through exceptional communication skills and attention to detail during services provided.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Streamlined appointment scheduling process for greater efficiency, resulting in an improved customer experience.
- VERTICAL Offered insights during team meetings that led to improvements in overall service quality.
- Expanded knowledge of current industry trends and techniques through continuous education and research.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased revenue through effective customer service and inventory management.
- Styled hair, makeup and nails for customers for special events and occasions.
Aged Care Worker
Opal Aged Care
2017 - 05.2019
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Administered medications and monitored health conditions effectively.
- Maintained accurate documentation of resident care and progress.
- Collaborated with healthcare professionals to develop personalized care plans.
- Provided emotional support and companionship to enhance resident well-being.
- Implemented safety protocols to ensure a secure living environment for residents.
- Participated in team meetings to discuss resident needs and service improvements.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Retail Assistant
Dan Murphys - Part Of The Woolworths Group
2017 - 05.2019
- Assisted customers with product inquiries, providing information on promotions and stock availability.
- Maintained store presentation by organizing merchandise and ensuring displays met company standards.
- Processed transactions accurately using point-of-sale systems, enhancing customer checkout experience.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Supported daily operations by restocking shelves and managing backroom inventory efficiently.
- Resolved customer complaints promptly, fostering positive relationships and enhancing customer satisfaction.
- Participated in training new staff on operational procedures and company policies to ensure consistency.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Answered incoming calls and emails to provide product information, features and benefits.
Retail Worker
BWS
2015 - 05.2016
- Prepared and served high-quality coffee beverages following established recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, enhancing overall experience and satisfaction.
- Operated espresso machines and brewing equipment efficiently to meet customer demand.
- Handled cash transactions accurately, ensuring proper register balance at shift end.
- Trained new baristas on standard operating procedures and customer service protocols.
- Monitored inventory levels, restocking supplies as necessary to minimize shortages.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
No Degree - Hairdressing
Melbourne Polytechnic
Melbourne, Victoria, VICCert 2 Hair - Hairdressing
Morrison
Melbourne, VIC03.2009
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Cleanliness standards
- Product upselling
- Quality standards
- Inventory management
- Cooking
- Customer experience management
- Inventory handling
- Food safety oversight
- Time management
- Team player
- Problem-solving
- Adaptive and creative
- Friendly and outgoing
- Opening and closing duties
- Cash handling
- Active listener
- Safe food handling
- Attention to detail
- POS systems
- New hire training
- Exceptional customer service
- Product displays
- Hospitality service expertise
- Food preparation
- Point of sale operation
- POS system operation
- Up-selling
- Team leadership
- Quality control
- Ordering procedures
- Conflict mediation
- Soft selling
- Multitasking and organization
- Clear communication
- Team collaboration
- Cleaning and sanitizing
- Customer service
- Reliable and dependable
- Available weekends
- Flexible schedule
Timeline
Coffee Barista
McCafe
2015 - 05.2025
Hairdressing Apprentice
Morrison Hair
2019 - 05.2021
Aged Care Worker
Opal Aged Care
2017 - 05.2019
Retail Assistant
Dan Murphys - Part Of The Woolworths Group
2017 - 05.2019
Retail Worker
BWS
2015 - 05.2016
No Degree - Hairdressing
Melbourne Polytechnic
Cert 2 Hair - Hairdressing
Morrison