GEMMA KARIAN
Ashburton,Vic
Summary
Marketing-focused Bachelor of Commerce student with expected graduation October 2026. Background includes consulting support, retail sales, customer service, and team supervision. Demonstrated skills in communication, leadership, data-informed analysis, and issue resolution. Reliable performance in high-tempo settings with consistent relationship building across customers and teams.
Overview
7
7
years of professional experience
Work History
Merchandise assistant
Melbourne cricket ground
, VIC
02.2023 - Current
- Acted as sales supervisor for football match-day shifts at MCG, overseeing staff and merchandise operations in high-volume event settings.
- Maintained visual merchandising standards and ensured effective product presentation in high-volume outlets.
- Supported merchandise retail activity during major events and guided team efforts in fast-paced environments.
- Provided customer service and assisted customers with merchandise selection and checkout transactions.
- Picked, packed, and processed online orders accurately.
- Monitored sales performance and collaborated with the team to achieve KPI and sales targets.
- Assisted with merchandise display setup for major sporting events.
- Coordinated stock replenishment and tracked merchandise inventory.
NDIS support work
Independent
, VIC
08.2022 - Current
- Built a positive learning environment for children, reinforcing numbers, alphabet, talking, and listening skills.
- Led children through swimming lessons, supporting comfort in pool and social interaction with peers.
- Coordinated client participation in community engagement activities, enhancing social integration and building connections.
- Provided emotional support and companionship, fostering client well-being and resilience.
- Applied positive reinforcement methods to manage challenging behaviors.
- Tracked client progress and escalated changes in behavior or health conditions to a supervisor.
- Developed coping strategies for individuals with disabilities, promoting independence and daily functioning.
Consulting marketing Interenship
Dirigo
Malysia
06.2026 - 07.2026
- Developed marketing strategy recommendations aligned with research findings and client objectives.
- Analyzed target markets, customer behavior, and competitors to surface market opportunities.
- Created client presentations, reports, and marketing recommendations that informed strategic decision-making.
- Aligned content and campaign planning with broader business objectives across marketing activities.
- Supported marketing and consulting projects through market research, competitor analysis, and trend identification, enhancing project outcomes.
- Collaborated with team members on client projects, contributing insights during strategy sessions.
- Applied marketing, analytical, and problem-solving capabilities to client and business challenges.
- Participated in company activities, networking opportunities, and events, fostering professional relationships and enhancing team culture.
Chemist Warehouse
My beauty Spot
Chadstone, VIC
06.2023 - 09.2025
- Delivered tailored customer service by recommending fragrance, beauty, and cosmetic products that matched individual preferences.
- Assisted customers in fragrance selection, gift choices, and alternative product recommendations to ensure satisfaction.
- Applied upselling and cross-selling techniques to contribute to sales targets and increase basket value.
- Acquired extensive product knowledge across fragrance and beauty brands to enhance customer support.
- Managed sales transactions and payment processing accurately while maintaining service quality during busy trading periods.
- Maintained stock levels and organised fragrance and beauty displays to support strong visual merchandising.
- Supported stock management, promotional setups, and consistent presentation standards across department.
Customer Sales Assistant
Lovisa
Chadstone, VIC
06.2022 - 01.2024
- Delivered personalized customer service, enhancing customer experience with jewelry selection and styling.
- Suggested additional products to increase sales and align with store targets.
- Completed customer transactions accurately using POS systems to enhance checkout efficiency., returns, and exchanges accurately using POS systems.
- Monitored key performance indicators, evaluating sales targets and individual and store performance.
- Executed opening and closing procedures for the store, ensuring security and operational readiness. the store independently, completing operational and security procedures.
- Replenished stock and maintained organized, visually appealing displays aligned with visual merchandising standards.
- Worked well in fast-paced environment while maintaining high standards of customer service.
Sales Assistant
Smiggle Christmas casual
Chadstone, VIC
11.2021 - 02.2022
- Guided customers in selecting products and gift ideas to enhance their shopping experience.
- Supported customers with friendly, efficient service during the busy Christmas trading period.
- Handled sales, payments, returns, and exchanges accurately through POS systems.
- Helped team meet sales targets and deliver positive customer experiences.
- Worked well in a fast-paced retail environment during peak trading periods.
- Restocked inventory and kept product displays organized and visually appealing.
- Maintained store presentation and facilitated opening, closing, and daily operations to ensure a welcoming environment.
Team Member
MacDonald's
hawthorn , VIC
03.2020 - 02.2022
- Operated cash register, collected payments, and ensured accurate change for customer transactions.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Resolved customer complaints, escalating critical issues to management for timely remediation.
- Collaborated with team members to achieve shared goals by completing assigned task quickly and accurately.
- Entered orders into computer system to send order details to kitchen, mentioning - customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout the shift.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Oversaw the work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education
Bachelor's Degree - Commerce, Majoring in Marketing And Minioring in I
Deakin University
Burwood10-2026
High School Diploma -
Canterbury Girls Secondary College
Canterbury, VIC11-2022
Skills
- Inventory management
- Sales transaction management
- Merchandise planning
- Sales performance analysis
- Product trend analysis
- Product display optimization
- Client service excellence
- Online sales support
- Collaborative teamwork
- Dependability
- Dynamic adaptability
- Detail-oriented approach
- Time management
- Product display optimization
Competitive Figure Skating
- Participated in competitive figure skating for 10 years, competing in both singles and synchronised skating.
- Represented Australia and Victoria in figure skating competitions.
- Competed as both an individual athlete and as part of a synchronised skating team, developing strong teamwork and communication skills.
- Demonstrated long-term commitment, discipline, resilience and time management through balancing intensive training, competitions and other commitments.
Timeline
Consulting marketing Interenship
Dirigo
06.2026 - 07.2026
Chemist Warehouse
My beauty Spot
06.2023 - 09.2025
Merchandise assistant
Melbourne cricket ground
02.2023 - Current
NDIS support work
Independent
08.2022 - Current
Customer Sales Assistant
Lovisa
06.2022 - 01.2024
Sales Assistant
Smiggle Christmas casual
11.2021 - 02.2022
Team Member
MacDonald's
03.2020 - 02.2022
Bachelor's Degree - Commerce, Majoring in Marketing And Minioring in I
Deakin University
High School Diploma -
Canterbury Girls Secondary College