GEMMA KERRIDGE
Summary
Experienced Insurance Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering four years of experience in handling insurance claims across personal lines, SME and corporate sectors. Proven expertise in providing exceptional client service and efficiently managing claims processes. Skilled in assessing risks, negotiating settlements, and ensuring client satisfaction. Proficient in claims administration, handling, data analysis and generating comprehensive claims reports.
Overview
10
10
years of professional experience
Work History
Claims Handler
Innovation Broking
02.2021 - 10.2023
- Generated comprehensive claims reports
- Played a pivotal role in enhancing clients' risk management strategies by identifying areas of vulnerability and offering tailored training solutions to minimize future claims exposure.
- Provided invaluable assistance in claims defensibility training sessions for clients, imparting crucial knowledge on how to navigate and mitigate potential claims effectively.
- Cultivated strong and lasting relationships with clients and insurers through effective communication and proactive support, ensuring a smooth claims process and overall satisfaction.
- Demonstrated exceptional problem-solving skills by successfully facilitating claims coverage for clients even in situations where coverage was initially unavailable, showcasing dedication to client advocacy and support
Claims Handler
Fairweather Insurance Brokers
09.2019 - 02.2021
- Responsible for the effective processing and management of insurance claims
- Instrumental in the implementation of a computerised filing system to enable remote access for staff working from home
- Advising clients on the claims process and providing relevant updates
- Liaising with clients, garages, insurance companies and solicitors
- Reviewing original documents and evidence
- Negotiating costs with insurers
- Investigating potentially fraudulent claims
- Effectively prioritising and managing my diary
- Assisting and representing clients in disputes with insurance companies
- Claims analysis.
Shift Supervisor
Coy Carp Pub
01.2018 - 01.2019
- Responsible for line management and the successful performance of a team of 15 staff
- Reduced waste by over 30% through analysis and implementing change to processes
- Exceeded sales targets by using initiative and creative thinking
- Managed a team of 15 staff
- Training and development of staff
- Interviewed candidates for job roles
- Dealt with customer complaints in a professional manner
- Managed cashflow – cashing up at end of shift, floating the tills, counting the safe and ordering change
- Back of house roles: liaising with customers and suppliers
- Slashed waste by 30% by overhauling the stock control system
- Responsible for bookings and special events - succeeded in significantly exceeding festive period sales targets.
General Merchandising Team Leader
Sainsbury’s
01.2017 - 01.2018
- Responsible for the smooth running of the general merchandise and health and beauty department, leading a team of 10 employees to achieve sales targets and customer satisfaction
- Achieved all targets and 17% department sales increase
- Oversaw the smooth running of departments
- Led a team of 10 employees - overseeing hiring, training and performance reviews
- Running payroll for my department
- Successfully achieved business objectives and sales targets
- Dealt with customer enquiries and complaints
- Carried out disciplinary procedures and note taking
- Qualified First Aider
- Came 1st in the Region on a clothing stunt and improved department sales by 17%.
Grocery/checkout Assistant
Sainsburys
01.2014 - 01.2017
- Worked in a fast-paced environment to efficiently assist customers
- Stacked shelves, organised displays and changed ticket prices
- Worked on the tills as well as the customer service desk assisting supervisors and managers.
Education
BTEC Level 3 Extended diploma in Travel and Tourism -
West Herts College
06.2016
A Levels -
Haydon School
06.2014
GCSEs -
Haydon School
06.2013
Skills
- Claims processing
- Client relations
- Policy knowledge
- Risk management
- Comprehensive claims reports
- Analytical skills
- Data processing
- Service delivery
- Business improvement
- Interpersonal skills
- Staff training
- Self-motivated
- Communication skills
- Negotiation skills
- Team leadership
- Organisation
Training
- CERT CII
- Personal licence
- Store Lead & Team Leader combined development programme
- Level 3 Food Safety
- TQUK Level 3 Award in First Aid at Work (QCF)
Timeline
Claims Handler
Innovation Broking
02.2021 - 10.2023
Claims Handler
Fairweather Insurance Brokers
09.2019 - 02.2021
Shift Supervisor
Coy Carp Pub
01.2018 - 01.2019
General Merchandising Team Leader
Sainsbury’s
01.2017 - 01.2018
Grocery/checkout Assistant
Sainsburys
01.2014 - 01.2017
BTEC Level 3 Extended diploma in Travel and Tourism -
West Herts College
A Levels -
Haydon School
GCSEs -
Haydon School
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