Gemma Lauren Pamintuan
Hoppers Crossing,Australia
Summary
Dynamic Advanced Case Manager with the Department of Justice and Community Safety, skilled in trauma-informed care and client assessments. Proven track record in developing tailored support plans and enhancing service delivery through effective communication and stakeholder collaboration. Committed to ethical practices and continuous professional development, ensuring high-quality case management for vulnerable populations.
Overview
5
5
years of professional experience
Work History
Advanced Case Manger
Department of Justice and Community Safety
Melbourne, Victoria
11.2024 - Current
- Company Overview: Police, Fines and Crime Prevention: Child Adoption Victoria
- Provide a quality, timely and effective casework and case management service, including providing support and supervision of placements, contact arrangements, and undertaking assessments, including assessment of prospective adoptive families.
- Assist in running information and education programs (involving some evenings and weekends) and in the development and presentation of educational publicity and recruitment strategies.
- Prepare reports and correspondence containing informed comment, viable options for consideration and well-reasoned recommendations, including the research and potential application of contemporary developments in the field.
- Police, Fines and Crime Prevention: Child Adoption Victoria
- Facilitated client assessments and developed tailored support plans.
- Maintained accurate case documentation and records in compliance standards.
- Collaborated with community organizations to enhance service delivery options.
- Conducted regular follow-ups to monitor client progress and satisfaction.
Advanced Case Manger
Department of Justice and Community Safety
Melbourne, Victoria
01.2022 - 11.2024
- Company Overview: Police, Fines and Crime Prevention: Adoption Information Services
- The Advanced Case Manager delivers a range of services under the Adoption Act of 1984. These include the following: preparing records for release, searching for family, and providing an intermediary between people separated by adoption.
- Maintaining records of all casework, as well as preparing historical records to provide to people affected by past adoptions.
- Utilizing theory, trauma-informed care, informed judgment, evaluation, and intervention techniques, and strategies applicable to adoption.
- Knowledge of the use of relevant systems, such as CRM (Dynamics 365), and other departmental databases, including HPE RM Desktop.
- Under the legislation (Adoption Act of 1984) and departmental standards. Exercise the appropriate authorities and legal delegations pursuant to relevant legislation.
- Active collaboration with users, stakeholders, and experts in the design process to understand user needs.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
Advanced Practitioner Integrated Intake Assessment and Triage Service (IIATS)
COVID-19 Quarantine Victoria (CQV)
Melbourne, Victoria
01.2021 - 02.2022
- The Advanced Practitioner conducts rapid response triage and assessment calls with all persons currently being assisted by the COVID-19 Emergency Accommodation Program (CEA) to ascertain welfare needs, to inform necessary support services.
- Engaging with individuals within the CEA to complete relevant welfare and risk assessment interviews via phone.
- Ability to complete quick triage screening.
- To provide leadership, manage portfolios of specific service needs, and build capacity within the team regarding the nominated portfolios.
- Provide guidance and training to newly recruited employees.
- Work collaboratively with colleagues, contribute to team planning, work process improvements, and day-to-day administration of IIATS.
- Coordinated quarantine processes for individuals affected by COVID-19.
- Conducted health assessments to ensure compliance with safety protocols.
- Collaborated with healthcare professionals to address resident needs.
- Trained staff on quarantine procedures and emergency response protocols.
- Monitored adherence to public health guidelines within facilities.
- Encouraged clients to utilize positive coping mechanisms such as mindfulness exercises, relaxation techniques or physical activity.
Education
Bachelor of Social Work - Social Work
Victoria University
Melbourne, VIC01.2019
Victorian Certificate of Education -
Copperfield College
Melbourne, VIC01.2014
Skills
- Attention to detail
- Case management
- Client assessments
- Trauma-informed care
- Legal compliance
- Records management
- Report writing
- Effective communication
- Training development
- Program development
- Organization and multitasking
- Home visits and inspections
- Verbal and written communication
- Vulnerable population awareness
- Integrity
- Confidential case management
- Respect for human rights
- Active listening
- Team communication
- Stakeholder liaison
- Commitment to professional development
- Ethical behaviour
- Organisational procedures
- Customer service
- Analytical skills
- Written communication skills
References
- Rodrigo Arriagada, Manager, Child Adoption Victoria, 0409 524 573, rodrigo.arriagada@justice.vic.gov.au
- Lishan Goh, Team / Practice Leader, Adoption Information Services, 0422 673 888, Lishan.Goh@justice.vic.gov.au
- Angela Karavidas, Manager, Adoption Information Services, 0447 905 185, Angela.Karavidas@justice.vic.gov.au
Education And Achievements
- Bachelor of Social Work, Victoria University, 2019
- Working With Children Volunteer Check Employee, 11/26/29
- Victorian Certificate of Education, Copperfield College, 2014
- Volunteer Foodbank Victoria, 2015
- Volunteer Cancer Council - Daffodil Day, 2015
Timeline
Advanced Case Manger
Department of Justice and Community Safety
11.2024 - Current
Advanced Case Manger
Department of Justice and Community Safety
01.2022 - 11.2024
Advanced Practitioner Integrated Intake Assessment and Triage Service (IIATS)
COVID-19 Quarantine Victoria (CQV)
01.2021 - 02.2022
Bachelor of Social Work - Social Work
Victoria University
Victorian Certificate of Education -
Copperfield College