Gemma Liddell
North Lakes
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Manager
Priceline Pharmacy North Lakes
10.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Assistant Store Manager
Priceline Pharmacy Chermside
05.2023 - 10.2024
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Pharmacy Assistant /Stock Controller
Priceline Pharmacy Aspley
05.2021 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Education
Diploma - Events Management
TAFE NSW
NSWSkills
- Customer service and support
- Cash management
- Store operations
- Inventory management
- Complaint resolution
- Team training and development
- Staff management
Certification
S2/S3 certified
First Aid and CPR certified
Timeline
Retail Manager
Priceline Pharmacy North Lakes
10.2024 - Current
Assistant Store Manager
Priceline Pharmacy Chermside
05.2023 - 10.2024
Pharmacy Assistant /Stock Controller
Priceline Pharmacy Aspley
05.2021 - 05.2023
Diploma - Events Management
TAFE NSW
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