Gemma Mansfield
Nirimba
Overview
14
14
years of professional experience
Work History
General Manager
Ian Watsons Driving School
01.2019 - Current
- Answer all incoming phone calls, emails and online enquires from existing and potenital clients
- Achieve daily KPI’s and upselling services
- Booking driving tests with TMR and customer appointments
- Dairy management and scheduling for all staff
- Managing staff and ensuring company policies and procedures are adhered to
- Managing all vehicle maintenance, COI’s and registration
- Payroll
- Issuing client invoicing and receipts in a prompt and timely manner
- Data entry, account management and closing off Xero at the end of each month
- Managing and paying supplier invoices
Key Account Manager
TNT Express
01.2017 - 02.2018
- Relationship development of major stake holders
- Data & Report analysis, Monthly/quarterly reporting/presentations
- Daily national reporting
- Identifying new opportunities
- Customer retention and growth
- DIFOT reporting
- Quotations/Cost Comparisons
- Customer and Operational implementations
- Pipeline opportunities,
- Weekly KPI's, Identifying and reducing avoidable operational failures (pro-actively & re-actively)
- Logging sales activity in iSell
- Project Management
- Managing client expectations
- Weekly customer visits
- Hosting customer events
- Relationship development with internal stakeholder Nationally & Internationally
- Managed subcontractor relationships particularly for Time Critical movements
Territory Sales Account Manager
TNT Express
01.2014 - 01.2017
- Managing a portfolio of 400 customers
- Lead generation
- Cold calling
- Direct selling
- Identifying new opportunities
- Customer retention and growth
- DIFOT reporting
- Quotations/Cost Comparisons
- Pipeline opportunities
- Weekly KPI's,
- Quarterly reporting
- Prospecting, Problem solving (pro-actively & re-actively)
- COGS, Customer implementation
- Quarterly presentations internal and external
- Managing expectations
- Relationship development of medium to large stakeholders
- Relationship development with internal stakeholder Nationally & Internationally
Major Accounts Representative
TNT Express
01.2011 - 01.2014
- Resolving customer complaints/enquiries for major stakeholders
- Receiving several automated daily reports of failures/potential failures
- Minimising the impact of failures
- Improving KPI's
- Identifying potential problems and problem solving to avoid service disruption
- Daily consignment reporting to Sales and the major stake holders
- Liaising with internal contacts across the country
- Rapport building internal and external
- Attending sales visits
- Adhering to KPI's
- Second to none conflict resolution skills
Education
Certificate III Business
Year 12 -
Clontarf Beach State High School
Clontarf, QLD12.2008
Skills
- Extremely hard working and self motivating
- Excellent time management skills
- Team player
- Strives to continuously improve and learn new skills
- Adaptable
- Customer centric
- Comply with companies policies and procedures
- Enjoys developing professional relationships
Companies
TNT Express is an international courier delivery service company. Offering a door to door service in over 220 countries with a variety of delivery options to suit varying requirements. TNT merged with FedEx in 2018 which has made them one of the largest international Companies in the world with the biggest Domestic Courier Network in Australia and Europe.
Accomplishments
- Territory 140%
- New Business rolling 125%
- Won a trip to Memphis USA 2017 (Top Sales Account Managers AU, NZ & FJ)
- Managing a portfolio responsible for $25 Million of annual revenue, equating to 2000 packages within the TNT network daily.
- KPI portfolio averaged 96.3%
- Winning a national seasonal contract and successfully implementing the business within out network to regional and difficult delivery areas with limited resources available whilst still maintaining a high level of service.
Educationalqualifications
Clontarf Beach State High School, Grade 12, 2008, Certificate III in business
Timeline
General Manager
Ian Watsons Driving School
01.2019 - Current
Key Account Manager
TNT Express
01.2017 - 02.2018
Territory Sales Account Manager
TNT Express
01.2014 - 01.2017
Major Accounts Representative
TNT Express
01.2011 - 01.2014
Certificate III Business
Year 12 -
Clontarf Beach State High School
Similar Profiles
Daniel SchamerhornDaniel Schamerhorn
Driver's Education Instructor at Cypress Driving School/Magnolia Driving SchoolDriver's Education Instructor at Cypress Driving School/Magnolia Driving School
Lisa LarsonLisa Larson
OWNER/OPERATOR at DRIVING SCHOOL, Streetwize Driving SchoolOWNER/OPERATOR at DRIVING SCHOOL, Streetwize Driving School
MAURICE WILSONMAURICE WILSON
Certified Driving Instructor and License Examiner at Driving 101 Driving SchoolCertified Driving Instructor and License Examiner at Driving 101 Driving School
Tahlia KimberTahlia Kimber
Legal Assistant at Bush to Beach Legal Pty LtdLegal Assistant at Bush to Beach Legal Pty Ltd
Nibu JosephNibu Joseph
Customer Service Representative at Ampol Foodary Pty LtdCustomer Service Representative at Ampol Foodary Pty Ltd